AMI Insurance Contact Phone Numbers & Customer Service

AMI New Zealand Contact Numbers

AMI New Zealand is an insurance company in New Zealand. If you want to know more about its services, visit the official contact us page of AMI New Zealand.

You can find important AMI New Zealand contact numbers here if you want to contact the customer care. Moreover, you will get all the local address and the direct telephone number of different departments for customer service requirements.

AMI New Zealand Customer Services Number List

AMI Services	New Zealand Contact Numbers
Information, claims, quotes and payments	0800 100 200
Breakdown Service	0800 800 802
For overseas calling	+64 3 371 9000
Business enquiry	0800 782 838
Media enquiries	027 405 9335

AMI is an insurance company which was founded in 1926. The headquarters of AMI is in Christchurch. Before the buy-out from IAG New Zealand Ltd, AMI was the second biggest residential insurer in New Zealand. The company has over 60 stores in New Zealand and has over 500,000 customers.

AMI has an extensive network that understands your every insurance need. They offer various personal and business insurance. Their general insurance includes car insurance, house insurance, landlord insurance, motorcycle insurance, boat insurance, etc. They also have life, travel, renters, lifestyle block and young drivers insurance.

Business insurance includes assets, vehicle, business interruption, and business liability and machinery breakdown insurance.

AMI insurance company is a member of the Insurance Council of New Zealand. This organization represents fir and general insurers in New Zealand. AMI bides by the organization’s insurance code. AMI also sponsors many organizations. The company helps the organizations to achieve their goals and create partnerships with them. They use their resources and support in making New Zealand a better place.

Ways to Contact AMI Customer Services

If you want to contact AMI or want to know about its services, you can contact the company right away. There are many ways by which you can get in touch with the AMI customer services.

Here are some of the ways by which you can contact AMI Company in New Zealand:

1. Chat with them on Facebook.
2. You can call them on the updated contact number.
3. You can email them at the given email address.
4. You can write a letter and post it to their address.
5. You can visit the nearby store of AMI. You can find a store near you.
6. You can visit AMI’s contact page.

For any more information, visit the company’s official website.

AMI New Zealand Office Address

The postal address of the company is below if you want to contact the company through the mail.

AMI Insurance

PO Box 2116 Christchurch

8140 New Zealand

AMI New Zealand Services 2018

Personal Insurance:

AMI has various types of personal insurance. It includes car, house motorcycle insurance, etc. Car insurance covers damage to the vehicle, fire and theft and damage to others car. There are three types of house insurance namely premier house, market value house, and AMI Landlord insurance. You can visit the company’s official website to find out more about these insurances.

Business Insurance:

Business insurance also has various categories, and it covers professional services, small retail, workshops, home business, etc. Business insurance includes business assets, vehicle, interruption, and liability and machinery breakdown insurance. If you would like to know more about these insurances, you may visit the company’s website and read about all the insurances, and they what cover.

AMI also provides an option for online payment. You can pay for your policy online, and it is effortless and fast. There are various payment methods you can use to make payment. Listed below are the payment methods.

Direct debit payment – you can set direct debit online from the bank account by filling the direct debit form and then use it as a method of payment.

Credit card payment – if you want to pay by credit, you can on updated customer service number and tell your credit details or go to the nearest AMI store and pay there.

Internet banking – you can also use internet banking for making payment. If your bank is not listed or you cannot find AMI listed on your bank, you may use 06-0801-0055108-08 as the account number.

You can visit the website and pay your premium there also.

Why AMI?

• The company is over 90 years old and insures over 500,000 people.
• They have over 60 stores in New Zealand.
• AMI has been voted as a highly trusted insurance provider for continuously 5 years.
• You can operate your account easily online.

Benefits of being with AMI

• With AMI, you will get a whole year of standard breakdown service on half the price. So, the company will come to your rescue whenever and wherever you need help.
• You can manage your AMI account online with the help of My AMI, your online account. You can view and download your policies. You can also make payment using a debit or credit card.
• You can download AMI app and have access to great features and offers. This app will allow paying online; view and downloading policies get a quote and submit a claim and many more things.
• You can save money with various premium discounts.

These are some of the benefits of AMI. You can visit their website for more.

AMI New Zealand Updated Contact Numbers 2018

Contact by Phone 

• If you have any general enquiry or any problem related to new and existing personal claims, you can call on their customer service number 0800 100 200.
• If you are having any problem related to business insurance or want expert advice, you may call on 0800 782 838.
• And, if you are calling from overseas, the number for you will be +64 3 371 9000.
• If your car broke down, you could call company’s breakdown service. The updated contact number of AMI breakdown service is 0800 800 802.
• If you have any query related to your life insurance or you want to buy life insurance, please call on 0800 100 207.
• If you have any media query, you can call on 027 405 9335 or email on media@iag.co.nz.

Contact by Post

AMI Insurance

PO Box 2116 Christchurch

8140 New Zealand

Contact by Email

You can send an email to the company or visit their website and fill a contact form, and they will help answer you there.

If you run your own business, you can also request a callback from the company’s business specialist. Visit their request a callback page and fill out the form. The company will give you a call.

AMI Operating Hours (2018)

You can call AMI in their operating hours to get in touch with their customer service executives to resolve your queries.

The operating hours are:

• For general enquiries and new personal claims

Monday to Friday (8 am to 8 pm)

Saturday and Sunday (9 am to 6 pm)

On public holidays (9 am to 6 pm)

• For existing personal claims

Monday to Friday (8 am to 6 pm)

• For business insurance

Monday to Friday (8 am to 6 pm)

Saturday (8 am to 2:30 pm)

Useful tips

If you want instant support regarding your problems, make sure you are specific with your queries, so that the representative can assist you immediately. Also, keep all of your details handy because customer care service executive will ask you about them for confirmation. You must have details of your policy, so that discuss your problem easily and get help from the executive.

Complaint or Feedback

Complaint

The company wishes to provide the best services to its customers, but if any problem arises, you can call on the 0800 100 200 and ask for Branch Manager or Claims Team Leader. They will try to solve the issue as soon as possible.

If you are still not satisfied, you could always make a complaint.

• Firstly, you can contact the manager of customer support by mail and email.

Mail:      AMI Insurance

PO Box 2116

Freepost Authority Number 17785

Christchurch

Email: you can email the manager on customersupport@ami.co.nz. Make sure to include your address and contact number in both mail and email.

• After your complaint, the company will acknowledge your complaint within three working days and resolve your complaint within two weeks. If the company fails to do this, it will inform you about the progress within 10 working days. If the company is unable to resolve your issue, they will let you know within 2 months.
• If you feel you are not satisfied with the company’s response, you can contact IFSO Scheme. You can contact IFSO Scheme by the following three ways:

1. You can call them on 0800 888 202
2. You can email them on info@ifso.nz.
3. You can write to PO Box 10845, Wellington.

Feedback

You can tell how you feel and company always welcomes your feedback. Visit their feedback page, and give your valuable feedback there.

AMI Insurance contact via Social Media

You can even contact AMI customer care representatives through different social media channels. The links to their social media accounts given below:

1. Facebook
2. YouTube
3. Instagram

If you want to get an instant reply to your query or want to get their services urgently, then you can contact on the updated customer service number of AMI.