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American Express New Zealand Contact Numbers 2018
American Express is a multinational financial services corporation. If you would like to more about the company and its services, you can visit the official contact us page of American Express New Zealand.
You can find American Express NZ contact numbers here if you want to contact the customer care representatives of the company. You will also get the local address and the direct telephone number of different departments of the company.
American Express New Zealand Updated Customer Service Phone Number List
| American Express Services |
Contact Numbers |
|
Personal cards |
0800 656 660 |
|
Head office telephone |
09 583 8000 |
The American Express Company is an American multinational financial services corporation and is also known as Amex. The headquarters of the company are in Three World Financial Center in New York and was founded nearly 168 years ago on 18 March 1850. It is known for its charge card, credit card and traveler’s cheque businesses.
The services provided by American Express are finance, insurance and travel. In 2018, American Express was ranked the 14th most admired company by fortune. Fortune also ranked it the 23rd best company to work for.
The key people of the company are Stephen J. Squeri and Jeffrey C. Campbell.
Ways to Contact American Express Customer Service New Zealand
If you want to get in touch with American Express, you can contact them by any one of the following ways:
- Contact them by calling on their updated customer care number.
- Write a letter to their postal address.
- Connect with them via social media channels.
- Visit their contact us
For any more information, contact the company’s main website.
American Express Customer Service New Zealand Address
You can also contact American Express by visiting their head office in Auckland. Their head office address is:
Level 3, Building A,
600 Great South Road,
Ellerslie, Auckland 1051,
New Zealand
If you have any complaint regarding the services of American Express including their products, you can write to the company at the following address. The postal address of American Express is:
PO Box 4005,
Shortland Street,
Auckland 1140,
New Zealand
American Express New Zealand Services 2018
Personal Cards
The American Express Airpoints Platinum Card: The annual fee of this American express credit card NZ is $195 p.a. This card is the fastest Airpoints Dollar earning platinum credit card. You will get 1 Airpoint dollar for every $59 you spend. With this card, you can have access to The American Express Lounge and VIP lounges. You will also get complimentary domestic and international American express travel insurance. Visit the website now to know whether you are eligible for this card or not and find out other benefits of the card.
The American Express Airpoints Card: This credit card has no annual fee. You can earn 1 Air New Zealand Airpoints Dollar for every $100 you spend. You will also get 50 bonus Airpoints Dollars when you apply and spend $750 on your card within your first 3 months of card membership. And, you can redeem these points to over 1300 Air New Zealand destinations in 190 countries.
The American Express Platinum Edge Credit Card: The annual fee for this credit card is $149 per annum. In this, you will receive 20,000 membership rewards bonus points when you apply and spend $750 on your card within the first 3 months of card membership, but this offer is for new card members only. You will also get complimentary direct domestic return flight every year. You can earn up to 3 membership reward points for every dollar you spent. If you pay for your travel on your card, you will get complimentary domestic and international travel American express insurance cover.
The American Express Platinum Card: This card is a charge card, and its annual fee is $1250. You will get 80,000 bonus points when you apply and spend $1500 on your card within the first 3 months of card membership, but this offer is for new card members only. You will also receive a $200 platinum travel credit each year which you can redeem for pre-paid airfares, car hire or hotel bookings.
The Low Rate Credit Card from American Express: The annual fee for this credit card is $59. The interest rate is 2.99% p.a. for the first 6 months and 12.69% after that. You can get up to 55 days interest-free on credit card purchases. You can also add up to 4 supplementary cards with no annual fee. This card guarantees online fraud protection.
Business Cards
The American Express Business Card: This card does not restrict you to a pre-set spending limit. You can have access to various membership rewards. Monitoring your expense is very easy with this business card. You can get a consolidated monthly statement that also displays GST separately. You can easily manage your account online. You can view your latest transactions; download your statements and transactions. The company also pays certain benefits if you suffer a serious accident while traveling. You can get a supplementary card fee of $40 each p.a.
The American Express Gold Business Card: This business card also has many features. Like, you can extend your cash flow by up to 50 days if you pay invoices using this business card. You will get 1 membership reward point for every $1 you spend. You can also get a comprehensive year-end summary of charges without any extra cost. There are many more benefits which you can read by visiting their website.
American Express New Zealand Phone Numbers 2018
Personal Cards
If you want to contact the company for lost or stolen cards, general credit or charge card and travel enquiries, you can contact the company on 0800 656 660 and +64 9 583 8300 if you are calling from abroad.
For platinum charge card and travel enquiries, you can call on 0800 377 421. You can call on +64 9 377 4211 if you are calling from outside New Zealand.
For Airpoints platinum cards, Airpoints platinum reserve cards and platinum edge credit card, the number is 0800 332 268. The overseas number is +64 9 583 8287. If you have any enquiry related to Airpoints card, you can call on 0508 601 128. If you are calling from abroad, the number is +64 9 915 2795.
If you have the platinum credit card and travel enquiries, you can call on 0800 888 025 and +64 9 379 7145 from outside New Zealand.
For any membership rewards programme enquiries, you can call on 800 656 660 or the number on the back of your card. If you are calling from abroad, the number is +64 9 583 8300.
Business cards
If you are having any problem or enquiry related to the small business card, you can contact the company right away. Their number is 0800 656 660 and +64 9 583 8300 (outside New Zealand).
Corporate cards
The contact number for American express @work is 0800 722 333. If you are calling from abroad, you may call on +61 2 9271 244. You can contact them on weekdays between 9:30 am to 6 pm.
Merchants
For merchant services, you can call on 0800 800 855 and +64 9 583 8340 from abroad. Authorizations number is 0800 800 855 (option 1). They are available from Monday to Friday between 9 am to 6 pm. Log in to your American Express merchant account to manage your easily.
Travellers Cheques
For any travellers cheque enquiries, you can call on 0805 555 358.
The head office telephone number of American Express is 09 583 8000, and the fax number is 09 583 8126.
Complaint or Feedback
American Express endeavors to give the best services to its customers. But, if you have any complaint or query regarding any of the product or service, you can contact the company right away. American Express always welcomes your comments, suggestion and feedback. If you have a statement enquiry such as charge you don’t recognize or payment you haven’t made, give a call to the company’s customer care. If you are facing any financial difficulty, then you can also get in touch with the customer care team so that they can arrange an alternative payment condition on your account.
If you still not satisfied with the customer care team, you can register a complaint with customer regional manager. Write your complaint and send it to the following address.
Customer Regional Manager
American Express (NZ) Inc
PO Box 4005
Auckland 1140
The customer relations consultant will phone or write to you to confirm your complaint receipt within 2-3 business days. Then, the company will resolve your complaint and will keep you updated on the progress either by phone or mail.
If customer relations team does not resolve your complaint, you may register a complaint with Financial Services Complaints Limited. You can write to them at:
Financial Services Complaints Limited
PO Box 5067
Lambton Quay
Wellington 6145
Their telephone number is 0800 347257. Â
American Express Contact via Social Media
You can also get in touch with the company through various social media channels. The links to their channels are listed below.
You can post your query on the American Express social media channels, but it is not the best way to get a quick response. If you want to get a response quickly, call on their updated customer service number.
