Westpac Bank in New Zealand Contact Numbers 2018
Westpac is one of the largest banks in New Zealand, and it provides commercial and retail banking services. You can visit Westpac’s official contact us page if you want to know more this bank and its services.
Here you can find relevant and important Westpac updated contact number New Zealand for contacting their customer care executives. You can also get the local address and direct telephone number of customer service centre of Westpac here.
Westpac New Zealand Updated Contact Numbers List 2018
| Westpac services |
New Zealand Contact Numbers |
|
Customer service (within New Zealand) |
0800 400 600 |
|
Customer service (from overseas) |
+64 9 912 8000 |
|
Card Services |
0800 888 111 |
|
General Business Queries |
0800 177 200 |
|
Home Loans |
0800 177 277 |
Westpac provides banking services to small business, corporate and institutional organizations. It provides wealth management products and services as well. It is also New Zealand’s government banker. It is founded on 14 February 2006.
It is an Australian bank but has many branches nationwide. Westpac is the second largest bank in New Zealand and also the second largest in Australia by assets. It is very committed to its customers on providing the world-class services.
Westpac is the first to bring HCE mobile payments in New Zealand. It enables the customers to use their Android devices as digital wallets. They can also store credit card and debit card information in a hosted cloud environment, and it is very secure. In August 2014, Westpac New Zealand made an announcement of releasing the world’s first augmented bank app. There are various features of this app like checking account balances, view previous spending behaviours, pay bills and one can also locate nearby ATM or branch. It is also available in 3D format if the device supports.
Ways to Contact Westpac New Zealand Customer Services
If you are facing any issues or you want to know anything about Westpac bank, you can contact the bank right away. There are different ways by which you can get in touch with the bank.
Here are some of the ways by which you can get in touch with Westpac customer services in New Zealand.
- You can call Westpac on their toll-free number.
- You can also contact the bank via email.
- You can also drop a line via Facebook and Twitter.
- You can also write to Westpac by post.
- Do you want a branch, HelpStation or ATM near you? Find here.
- Visit the contact us page of Westpac.
If you want any more information about the bank, you can visit bank’s main website.
Westpac New Zealand Address
You can also visit the Westpac head office in Auckland, or you can also visit their service address for any query or problem that you might be facing with the services of the bank.
The Westpac’s head office is in Auckland. The address is:
Level 8, Westpac on Takutai Square
16 Takutai Square
Auckland 1010
New Zealand
The service address is:
Westpac on Takutai Square
53 Galway Street
Auckland 1010
New Zealand
Westpac New Zealand Updated Contact Numbers 2018
Here is the list of all the updated contact numbers of Westpac New Zealand.
Phone Banking
If you want to contact the bank, you can call 0800 172 172 from your registered number. If you not in the country, you can also call from overseas on +64 4 915 6666. The bank is at your service 24 hours a day and 7 days a week.
Card Services
If you have any enquiry regarding your card or card services, call on 0800 888 111. The service is available 24*7. From overseas you can call on +64 9 914 8026.
If you are calling after 11 pm, the bank only provides limited card services like lost and stolen card, emergency card and cash request and card fraud transaction verification.
Hotpoints
Join Westpac’s hotpoints and get rewarded for every dollar you spent through hotpoints credit card. You can get travel gift cards, charity donations and e-vouchers. The contact number for hotpoints is same as card services. But the timings are from 7 am to 11 pm. You can also inquire about hotpoints on the same number. The service is available 7 days a week.
If you want to check or redeem your hotpoints, you need to call on 0800 861 862 from 8:30 am to 5 pm on weekdays only. If you want to call from overseas, call on +64 9 524 1190
Home Loans
Westpac offers great interest on home loans and provides the best services to the customers. If you have an enquiry related to home loans, personal loans and overdrafts, you can call on 0800 177 277. The timings on weekdays will be 8 am to 8:30 pm, and on Saturday it will be from 9 am to 3 pm. If you are facing any financial hardship, the bank can help you. Click here to find out how.
Insurance
You can visit Westpac’s claims contact page if you want to make a claim.
If you want to call and get a quote, you have to visit quote information page. They will help you from Monday to Friday, 8 am to 8:30 pm and Saturday 9 am to 3 pm.
If you have a home, contents, vehicle or boat policy, you can call on 0800 809 378. Timings for this will be 7:30 am to 6:30 pm on weekdays and 8:30 am to 5 pm on Saturday. If you are overseas, call on +64 9 308 1101.
If you want any help related to your life, income or debt insurance policy, Westpac will assist you from Monday to Friday, 8 am to 5:30 pm. You have to call on 0800 738 641. You can call on +64 3 372 4855, if you are calling from overseas.
If you have queries related to travel insurance, you can call on 0800 550 325 from New Zealand and +64 9 308 2133 from overseas. The service is available from 8:30 am to 5:30 pm on weekdays. On Saturday, it will be from 10 am to 2 pm. You can email on Westpac-travelins@covermore.co.nz.
If you want to request a callback from an insurance consultant, fill the request a callback form on the website.
Kiwi Saver
Westpac has a team of KiwiSaver specialist, and you can contact them through Investments & KiwiSaver section, or you can call on 0508 972 254 from Monday to Thursday from 8:30 am to 7 pm and on Friday, from 8:30 am to 5 pm. If you want to call from overseas, you can call on +64 9 367 3317. You can email on kiwisaverhelp@westpac.co.nz.
Business Finance
If you have doubt or question regarding the bank, the bank’s business specialist will assist you. Visit their Business specialists & resources section for business contacts and BusinessDirect information. If you have general business queries call on 0800 177 200 between 8 am and 6 pm on weekdays only. Call on 0800 888 066 for merchant and business Eftpos support anytime.
Agribusiness Finance
If you have any query related to agribusiness, visit Agri specialists & resources section. For general queries, you can call on 0800 177 155 from 8:30 am to 5 pm on weekdays only.
FATCA Operations
If you have any question about foreign account tax compliance act, you can contact FATCA operation team of the bank by various ways mentioned below:
- Call them on 0800 4 FATCA (32822) between 8:30 am and 4:30 pm from Monday to Friday.
- If you are calling from overseas, the number is 0064 9 352 2437.
- Email on FATCA@westpac.co.nz.
- Write to them and post it to – Westpac, FATCA Operations, P.O. Box 934, Shortland ST, Auckland, 1140, New Zealand.
- The fax number is 09 366 0831.
NOTE: International toll charges apply on overseas calling.
Complaint or Feedback
The bank wishes to provide the best services to the customers. But the bank still appreciates customer’s feedback. If you want to raise a complaint or leave feedback, you can contact Westpac via following ways.
- You can call the bank on its toll-free customer care number.
- You can visit the website and fill its feedback form.
- You can write to the bank at the address given below:
Westpac Customer Solutions
Freepost 125 436
PO Box 934
Auckland 1140
New Zealand
- You can download “Let’s Talk” brochure for more information on how to get in touch with the Westpac bank.
If you are happy with the services of the bank, make sure to give positive feedback by visiting bank’s feedback page.
Westpac Contact via Social Media
You can get in touch with the bank through social media also. Here are the links to Westpac’s social media account.
If you want to contact Westpac bank, now you can get in touch with them easily through above mentioned social media links or by the updated contact number list.
