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ASB Bank New Zealand Contact Numbers 2018
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ASB Bank is one of the renowned names in the telecom industry in New Zealand. On this page, you will instantly get the updated customers contact numbers New Zealand for contacting their customer care representatives.
Visit their official contact us page of ASB Bank to get more information and other contact details related to their services.
Furthermore, on this page, you will get updated phone numbers and address of different departments for related customer service requirements.
ASB Bank New Zealand Updated Customer Service Number List:
| ASB Bank Numbers | New Zealand Contact Numbers
|
| General enquiries | 0800 803 804 |
| FastNet Classic internet banking | 0800 327 863 |
| FastNet Business help desk | 0800 225 527 |
| FastNet Phone Banking | 0800 272 272 |
| Travel Insurance enquiries | 0800 925 566 |
ASB Bank was established in 1847 as Auckland Saving Bank and was the New Zealand’s first savings bank. Later, in the 1980s the association of savings banks united with local saving banks of New Zealand and adopted the name ASB Trust Bank. The bank, then in 1986, withdrew from the Trust Bank and became a full-fledged commercial bank, operating in New Zealand.
ASB adhere to offer world-class services by changing the way people bank. They are adept at providing services like finding an expert for home loans, Business & rural expert and International business expert. They also provide urgent contact details of missing or stolen cards and phishing scam emails, etc.
Besides, you can trust their reliable and exceptional customer services. The company’s KiwiSaver scheme was awarded Canstar five star’s for its outstanding value in Balanced, Conservative, Cash fund and Growth categories.
With their integrated financial services, ASB always aims to be the one-step ahead in offering high-end services and products to the customers. ASB bank’s skilled and dedicated experts are quite generous and responsive; you can contact them for the instant solution of all your queries. If you have been a victim of phone scam or have been targeted by online fraud, you can contact them for help.
Apart from this, ASB Bank offers a wide range of financial services which includes rural banking, funds management, insurance, retail and business. The company also operates branchless banking services, which offer services via Internet, Phone, ATM and EFTPOS.
With the head office in North Warf, Auckland, New Zealand, it is also recognized as the principal place of business of ASB. Simon Robert Saunders Blair, Michael Brain Coomer, Susan Ruth Peterson, Vittoria Shortt, Gavin Ronald Walker and Dame Therese Maria Walsh are some of the directors of ASB Bank Limited.
Ways to Contact ASB Bank Customer Service
If you are looking to import or export goods from New Zealand or have any online phone scam, you can contact their executives with ease. They will do their best to resolve your complaints offering you as much as information that is important for you. You can easily reach to them with the provided communication channels provided by them.
Some other ways of reach to ASB bank New Zealand are:
- Call them at their official numbers
- Drop an email to the website
- Contact them through Facebook, YouTube, and Twitter
- Visit their regional business centres
- Visiting ASB Bank contact us page
For more details, you can visit ASB official website
ASB Official Address
ASB offers reliable and trusted customer services. You can contact them by visiting nearest ASB business banking office or can visit their head office at:
ASB North Wharf
12 Jellicoe Street
Auckland 1010
You can also reach them via postal address:
P.O. Box 35
Shortland Street
Auckland 1140
ASB Service enquiry
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Being an ASB customer, you can reach them to their ASB phone number Customer Service anytime. If your request is not answered, you can use updated contact number to contact one of the customer care managers directly on 09 377 8930. The customer care manager will investigate and resolve your complaint in the best manner as possible.
If you feel dissatisfied with the result, the customer service representatives will then refer your complaint to the Banking Ombudsman Scheme, which is a free and independent service, for further consideration. Moreover, if you have any problem with the information of ASB, you can report to the Financial Markets Authority at fma.govt.nz or can reach them thought:
PO Box 1179
Wellington 6140
04 472 9830
ASB Bank Services
ASB offers various services, some of them are:
Accounts and Cards:
You can contact ASB for bank accounts, Credit cards, Debit cards and business banking. Simply choose your account option and get started with ASB.
Loans and Mortgages:
ASB offers smart home loans, personal loans as well business loans at interests that suit your budget. They will help you enjoy flexible loan repayments; draw and repay the loan as per your credit limit and will help you manage your investment with ease.
KiwiSaver and Investments:
ASB offers a wide range of investment options like Share Trading, KiwiSaver, Exchange Traded Funds, Term Investments, Fixed Interest and Property Investments. You can invest in any of them with ease. Also, if you need any assistant about how to invest money, you can call them or can visit their nearest branch. Moreover, if your investment goes beyond limits, they will give you dedicated Premium or Private Banker to help you with complex banking needs.
Insurance:
ASB offers protection against home and content to safeguard your property from accidental damages, fire and theft. They also provide car insurance, life insurance, and loan and income insurance. Their safe insurance plans will keep you protected from travel expenses, medical emergencies as well as at the times of lost luggage. You will get complete medical care and protection against damage, liability and disruption of your business if you are on the go.
International and Foreign Exchange:
Managing the range of currencies overseas with ASB is quite easy. ASB is one of New Zealand’s largest banks helping you manage money with ease. With them, you will get competitive rates to exchange money using ASB Foreign exchange easily. Their secure payment conversion gateways will help you convert to and from New Zealand dollars to help you make payments with ease.
Whether you are moving to New Zealand or you are importing or exporting to overseas, ASB has international trade experts to help you.
Business and Rural:
No matter what your business is, be it a small business or well-established one, ASB offers you smart funding and banking options to take your business to the next level. With them, you can create business focus accounts, accept payments, and manage funds online.
Moreover, you can get assistance on how to protect your business from liability, damage and disruption from their skilled professionals. Whether it’s small business, rural or commercial, or the corporate one, their efficient schemes will help you take your business to heights.
You can enquire online or can visit the branch to get the right banking advice. Make sure to bring your ID, if you are an existing ASB customer.
ASB Operating Hours
You can easily get in touch with the ASB representatives in their operating hours to ask your query or to get details of their services.
Their operating hours are:
- For General Enquiries: Monday to Sunday (6:30 am -11:00 pm)
- For business banking: Monday to Friday (8:00 am -5:00 pm)
- For home loan line: Monday to Friday (8:00 am to 8 pm) and on Saturday- Sunday (9:00 am to 5:00 pm)
- For rural banking: Monday to Friday (8:00 am to 5:00 pm)
- For FastPhone phone banking: 24 hours; 7 days
Complaint or Feedback
ASB bank strives to offer reliable services to help customers with their problems. However, you can contact them if you think there’s some room for improvement. You can also provide feedback if you want to give the staff a round of applause for their exceptional services. For this, you can use these options:
Send a message:
If you are already a member of ASB, all you have to do is log in to send the ‘My Message’. However, if not, fill the feedback form and submit your query or feedback easily.
Online:
ASB provides you with the ease to write them from anywhere. Once they receive your complaint letter, they will call you back to the number provided, or perhaps write you back. Make sure to include your name, Contact information, postal address and ASB account number in the letter to send it to their postal address:
P.O. Box 35
Shortland Street
Auckland 1140
Phone:
Contact them directly on 0800 327 863, or make use of their given updated customer phone numbers.
ASB Bank Contact through Social Media
ASB is on various social media accounts, which means you can contact them by using them too. They are on:
You can also contact them from overseas on their provided numbers:
- For general enquiry: +64 9 306 3000
- For FastNet classic internet banking: +64 9 306 3185
- For FastNet business-Financial Markets online: +64 9 623 8763
- FastPhone phone baking: +64 9 302 4800
- ASB securities: +64 9 448 8120
- Business Banking: +64 9 306 3000
ASB Banks FAQs
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Which applications will I be able to apply online?
Our majority of the applications are available online, here’s is the list:
- Visa Debit Cards
- Personal Loans
- True Rewards
- Saving and Transactions Accounts (Foreign Currency Accounts too)
- Term Deposit or Term Fund Accounts
- New Credit Cards, or Credit Card limits
- Debt Consolidation Loans
- Insurance
- Overdraft
- A Sharetrading account with ASB Securities
- You can also register for mobile Banking services including TXT and Email Alerts
- An ASB Cash Fund Account
- ASB KiwiSaver Scheme
One need to choose one’s selection form the Apply for menu, to start an application.
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The Process of making an international Money Transfer (IMT)?
For making an international Money transfer or two log in to FastNet Classic internet banking and then select Foreign Exchange.
- You need to follow the on-screen instructions to get a quote for this transaction and select international Transfer.
- Select Make Transfer
- Enter the SWIFT code of your beneficiary bank (where you wish to transfer your funds), in other case you need to search for the beneficiary bank’s full details. Then after that you are required to follow the below written information about the overseas bank account you are transferring the funds to:
- Beneficiary Name: Recipients full name (as written in account)\
- Beneficiary Address: Recipient’s full address (the address must be accurate)
- Beneficiary Account: full account number or IBAN (International Bank Account Number)
- Beneficiary Bank: The beneficiary bank’s name, address and SWIFT Code, also called as a Bank Identifier Code/ BIC).
Complete the transfer.
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Which Transactions Will Always Be Approved Regardless Of Settings That I Have With My ASB Card Control?
- Regardless of the setting that you have not applied to your ASB card control, here are the transactions that will always be approved:
- The recurring transactions that are set up on your card. For example- direct debits
- Transactions that you make through your phone, or e-mail until a temporary lock has not been applied to it.
- The transaction processed when there is a interruption in the system.
- Transaction that you make at the ASB branch, or through your phone or internet banking.
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What Do I Do If I Have Sent A Payment To A Closed Or Incorrect New Zealand Bank Account?
If you make a payment to a closed bank account, it will be returned by the receiving bank within a few business days.
But if your payment is made to an incorrect account, you need to contact the payee and request for the money to be returned to your bank account.
If you don’t know who the payee is, visit the nearest branch of ASB. You can also give a call to 0800 803 804 or +64 9 306 3000.
The company can send a request to the payee to return your funds, but it is not guaranteed that you will receive the funds. Also, there is a $40 fee for this service.
