Trustpower Contact Phone Numbers & Customer Service

Trustpower New Zealand Contact Numbers 2018

Trustpower is Power Company that provides phone, internet and gas services. If you want to know more about the company, visit their official contact us.

If you want to contact Trustpower customer care services, here you can find all the important Trustpower contact numbers in New Zealand.

You can also find company’s local address and contact number of every department for related customer service requirements.

Trustpower New Zealand Updated Customer Service Number List 2018

Trustpower Services	New Zealand Contact Numbers
Customer Service	0800 87 87 87
To join Trustpower	0800 36 98 49

Trustpower Limited is an electricity generation and electricity retailing company based in New Zealand. It was founded in 1993, and the company has its headquarters in Tauranga. Trustpower is the fifth largest electricity generator in New Zealand and the fourth largest electricity retailer.

Trustpower also provides electricity, gas and telecommunications services and it has approximately 280,000 electricity connections, 33,000 gas connections, and 76,000 telecommunications connections. It is one of New Zealand’s largest providers of ultra-fast broadband over fibre. The company has 29 and 47 hydro-electricity schemes and power stations respectively. It mostly generates electricity using renewable energy resources and can generate 532 megawatts. Trustpower started generating renewable energy after it bought King Country Energy Ltd in 2015.

The company has two major shareholders namely Infratil and Tauranga Energy Consumer Trust. Infratil own 51% and Tauranga Energy Consumer Trust own 26.8% of the On 31 October 2016, because of a demerger, two new companies, Trustpower and Tilt Renewables, are formed. Tilt renewables focus on wind development and generation whereas Trustpower continued expanding its electricity and telecommunications services.

Today, Trustpower has over 700 employees in New Zealand. It also has partnered with Barrhill Chertsey irrigation and Central Plains Water and will supply 50 million cubic meters of water which will enough to irrigate 40,000 hectares.

Ways to Contact Trustpower Customer Services

If you are having any trouble with the services of Trustpower and want to inquire about the services and products, you can visit their official website. But, there are various other ways by which you can get in touch with the company.

Here is a list of ways by which you can contact Trustpower customer care services in New Zealand.

1. You can contact the company by calling them.
2. You can write to them via mail.
3. You can email them.
4. They have a fax number also. Fax them if you want.
5. You can chat with the company online.
6. You can also visit their FAQ’s section and ask your questions there.
7. Visit their contact us page and fill their contact form.

If you are looking for more information about the company, you can visit the company’s official website.

Trustpower New Zealand Company Address

If you do not have access to the internet, you can always contact the company via mail. Write a letter and post it to them. The postal address of the company is:

Trustpower Limited

Private Bag 12023

Tauranga Mail Centre

Tauranga 3143

Trustpower New Zealand Services 2018

Trustpower limited offers electricity, gas, and internet and telecommunications services.

For Home:

Power – Trustpower supply high-quality power to your house. There are various plans according to the needs of the customer. If you want to check the rate and area, visit their website. Just enter your address and the company will you let you know the prices and various offers.

Gas – Trustpower connects your home to reticulated natural gas. They also supply bottled gas and deliver it to your home. They will pick up your empty bottles as well.

Internet – Trustpower has a wide range of broadband that offers many internet options. They provide high-speed internet and cost-efficient plans. You can also combine your power plans with your broadband plan and get one easy bill.

They provide ultra-fast broadband, VDSL broadband, and ADSL broadband. This fibre optic broadband is the fastest internet connection in New Zealand. VDSL is good for streaming, online gaming, and interruption free browsing because of its higher bandwidth and low latency connections for streaming. ADSL is slower than ultra-fast broadband and VDSL connection but still has good uploading and downloading speed which is quite nice for homes.

Phone – You can select any plan from the wide range of plans Trustpower is offering. You can get great plans with free local calls. You can get great deals on international calling as well.

Trustpower also offers bundled services. You can select two or three services to build a bundled plan and get good offers and discounts.

For Business:

For your business, Trustpower also provides electricity, gas, and internet and phone services. You can select and build own plan according to your business. The company can also help you find the best plan for you. The company will help you to get the best rate for the selected services. You can either select one service or all four, Trustpower ensures to offer the best price.

There are many benefits for your business of Trustpower. Some of the benefits are –

• You can save up to 4% or more on standard prices if you use 10,000 units of electricity per year.
• You can track your usage anytime like business power, internet, and phone usage.
• You can also get online notifications of any faults on the line network.
• The company can assist you with any problem you might have. Call the updated customer service number and talk to the representative.

If you do not want to call them, you can visit their business page and give them your details. They will get in touch with you with the best possible plan.

Trustpower New Zealand Updated Contact Numbers 2018

You can visit their contact us page and as your questions there. If you have any query related to broadband, gas, power, phone or any other, this page gives you all the important information you will need.

• If you want to call the company, the contact number is 0800 87 87 87.
• If you would like to fax them, you can fax them on 0800 877 302 or (07) 574 4821.
• If you are a customer of vector area of Auckland, you may call on 0508 VECTOR (0508 832 8678).
• You can also get in touch with them by writing to them. Write to them and the post the letter to:

Trustpower Limited

Private Bag 12023

Tauranga Mail Centre

Tauranga 3143

• If you want to join Trustpower, you can contact them on 0800 36 98 45.

You can visit their products page and sign up online. You can also leave your details there and Trustpower will call you back. You can visit their plan builder page and build a plan for yourself.

If you have any emergency like electricity and gas hazard, give a call on 111.

Trustpower New Zealand operating hours 2018

You can contact the company between their operating hours if you have any query or you want to get in touch with them for a new connection.

Here are the operating hours of the company.

• If you are already a customer, you can call the company between 8 am and 7 pm on weekdays, i.e., Monday to Friday.
• If you want to join Trustpower, you can call them between 8:30 am and 8 pm from Monday to Thursday. On Friday, you may call between 8:30 and 5 pm.

Complaint or Feedback

Complaint:

Trustpower wishes to provide the best services to the customers. But, if you still have any complaints regarding the services, you can contact the company right away. They will immediately acknowledge your complaint and resolve within 20 working days.

• If you want to contact the company’s Customer Resolution Office, you can call on 080 87 87 87. You can send them an email or write a letter and post it to the following address:

Customer Resolution Office,

Trustpower Limited,

Private Bag 12023,

Tauranga Mail Centre,

Tauranga 3143.

• If Trustpower fails to solve any of your complaints, you can contact Utilities Disputes Limited and they will solve your problem at no cost. You can call them on 0800 22 33 40, or you can email them. If you want to send a post, the address is:

Utilities Disputes Limited,

PO Box 5875,

Lambton Quay,

Wellington 6145,

Freepost 192682,

• You can also contact the telecommunication dispute resolution, if you are not satisfies with the services of Trustpower. Their contact number is 0508 98 98, or send an email, or write a letter to the following address:

Telecommunications Dispute Resolution,

Freepost 214075,

PO Box 5573,

Wellington, 6145.

Feedback:

If you want to give a feedback to the company, visit their support centre and leave your feedback there.

Trustpower Contact via Social Media

You can even contact Trustpower customer care representatives via social media channels. Here are the links to their social media accounts.

1. Facebook
2. Twitter
3. LinkedIn
4. Instagram

You can now contact Trustpower by the updated contact numbers mentioned above or by connecting with them through these social media channels.