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FedEx New Zealand Contact Numbers 2018
FedEx is a courier delivery services company. You can find the updated FedEx New Zealand contact numbers here if you want to contact their customer care representatives.
If you want to know more about FedEx and its services, visit the official contact us page of FedEx. Here, you can also find a list of local address and direct telephone number of the company here.
FedEx Customer Service Number List
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Contact numbers |
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Customer service |
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0800 733 339 |
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Overseas |
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649 2 565 382 |
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Technical support |
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0800 533 339 |
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FedEx Corporation, earlier known as federal express, was founded by Fredrick W Smith in 1971. The company is headquartered in Tennessee, the U.S. It is known for overnight shipping service and a system that track packages. It also provides real-time updates on package location.
The products of FedEx include post-delivery, express mail, freight forwarding and third-party logistics. FedEx handles over 8.5 million shipments each day. It is also the world’s largest transportation company and delivers parcels to more than 220 countries.
In 2013, Fortune named FedEx as one of the top 100 companies to work for. The subsidiaries of the company are FedEx office, FedEx Express, FedEx Ground, FedEx Freight, FedEx Custom, FedEx Critical, FedEx supple chain, FedEx trade networks and FedEx services.
The key people of FedEx are Frederick W. Smith and David J. Bronczek. The revenue generated by the company in 2017 is $60.319 billion and employs more than 290,000 people across the globe. The company has over 700, and it serves more than 300 airports worldwide.
Ways to Contact FedEx Customer Service New Zealand
If you want to know about the services of FedEx or wish to inquire about the services and products, you can contact the company right away. There are various ways by which you can get in touch with the company.
Here is a list of ways by which you can contact FedEx customer care services in New Zealand.
- You can call the customer care number.
- Visit their FAQs
- Have a chat with FedEx virtual assistant.
- You can contact FedEx through social media like Facebook, Twitter etc.
- You can write to the company and post it to their address.
- You can send email to the company email address.
- Visit FedEx Contact Us
For more details, visit FedEx New Zealand’s website.
FedEx Contact Service New Zealand Address
If you want to visit the FedEx office, their New Zealand office address is:
FedEx Express
Laurence Stevens Drive
Auckland Airport
New Zealand
FedEx New Zealand Services 2018
FedEx provides express delivery, courier and shipping services across the globe. You can log in to your account or visit the website and prepare your shipment. You can also use FedEx mobile app for making a shipment, get rates and find the nearest FedEx location. The App is very accessible, and you can easily manage your FedEx account with this app. If you want to know about shipment tracking, mentioned below is how you can track your shipment with FedEx NZ.
Track your shipment with FedEx- You can track your shipment by various methods provided by FedEx. Some of the methods are given below.
Track by tracking number: the easiest way to track your shipment is by tracking number. Visit the website of the company and enter your tracking number there and click on track button.
Track by reference: The next method to track your shipment is by reference number. You will need reference number related to the package or freight shipment. First, enter the reference number and then select the destination code as well as destination postal code. Select the ship date and fill in your account number. Then, track your shipment.
You can also obtain proof of delivery in the form of PDF or fax letter. For PDF copy, you need to enter your FedEx tracking number. And, for fax letter, you need the account number, recipient name, fax number, contact number and address.
Track by email: You can also track your shipment by email. Write an email for the company and sent it at track@fedex.com. If you are tracking using tracking number, you just have to enter the tracking number in the body of the email. You can enter up to 30 tracking number. However, if you want to track by reference, you need to mention your account number and reference number.
You can manage your shipment by FedEx mobile App. You can easily get this app on Google App or App Store. However, if you are facing any problem with tracking your order, you can always call the customer care service of the company. But, keep your FedEx tracking number handy as customer care executive will confirm it.
International Express Services
FedEx International Priority: FedEx is known for its on-time delivery. You can have door-to-door and next-business-day delivery within Asia and from Asia to the U.S. However, shipments from Asia to Europe and other locations usually take 2 or more business days. This service is available on every business day, i.e. Monday to Friday. Saturday service is available in some markets upon request. Some of the features of this service are delivery signature options, customs clearance, money back guarantee, online tracking and pickup availability at FedEx locations. It can have up to 68 kg of weight.
FedEx International Priority Freight: If you want to deliver bi shipments, you can select FedEx International Priority Freight and get your shipment delivered within 1-3 business days. The weight of shipment doesn’t matter. However, it requires approval for items weighing more than 997 kg. Also, it must weigh at least 68 kg.
FedEx International Priority Directdistribution: If you want to send one shipment, you can easily do it with FedEx International Priority Directdistribution. You just need to give your origin, destination addresses and clear customs as a single unit. Your shipment will reach its destination in 2 to 4 business days. This service is also available on every business day, i.e. Monday to Friday. Saturday service is available in some markets upon request. It can take the unlimited weight for total shipment but requires approval for more than 997 kg. You can track each individual shipment online.
FedEx International Economy: FedEx also has value for money shipment option. For Exports, the shipment will take 2 to 4 business days for Asia, 3 business days for the U.S. and 3 to 4 business days for Europe. Imports shipment usually takes 5 business days from the U.S., and it will take 4 business days from the key European market. The minimum weight for this shipment is 68 kg. It features delivery signature option, customs clearance, FedEx international broker select, money back guarantee, flexible billing, online tracking and economy shipping.
FedEx International Economy Freight: You can also send the big-sized package on a limited budget with FedEx International Economy. The exports will take 2 to 4 business days to most major markets worldwide. The import parcel will take 3 to 6 business days to major markets.
You can contact FedEx customer service to know the exact transit time of shipments sent from/to different destinations.
FedEx Customer Service Numbers New Zealand 2018
If you want to contact the FedEx customer service hotline, you can call on 0800 733 39. However, if you are calling from outside New Zealand, you must call on 649 2 565 382. Or, you can email them by filling the customer service form. Before calling, make sure you have your FedEx courier tracking number.
If you want technical support, you can contact the company on 0800 533 336. If you’re going to send an email, their technical support email is fdxhelpdesk@fedex.com.
If you want to make a claim, you can email the company at nzcsr@fedex.com.
FedEx NZ Operating Hours (2018)
You can make a call to FedEx in their operating hours to get in touch with their representatives to get details regarding their services.
The operating hours are:
Customer Service hours– Monday to Friday (8 am to 22 pm)
Saturday (8 am to 5 pm)
Public holiday (8 am to noon)
There is no service available on Sunday. However, on public holidays there is enquiry service available, but no pick-ups or delivery service will be provided.
Technical support- Available 24 hours, 7 days a week
Complaint or Feedback
FedEx gives the best services to their customers but still, if you have any complaint; let them know for further improvement. They ensure to provide the best services to their customers and always welcome their feedback and complaints.
If your shipment gets lost or damaged and you are looking for a claim, you can file one by downloading the form from the official website. Then, you need to fill the form and send it to the company via mail, e-mail or fax.
Contact FedEx NZ via Social Media
You can even contact FedEx customer care executives through social media. Here are the links to their social media accounts.
You can contact FedEx New Zealand through any of the social media channels mentioned above or by calling on the updated FedEx phone number provided above.
