Jetstar Airways Company in New Zealand Contact Numbers 2018
Jetstar is one of the most renowned airlines company in New Zealand. On this page, you will find all the important Jetstar updated contact numbers New Zealand to contact their customer representatives.
Please visit the Jetstar official contact us page to get more information about the services offered by Jetstar Airways. Here on this page, you will get all the important Jetstar phone numbers New Zealand and local address of the Jetstar offices for related service requirements.
Jetstar New Zealand Updated Customer Service Number List
| Jetstar Phone Numbers New Zealand | New Zealand Contact Numbers
|
| Call for Enquiries from NZ landlines only | 0800 800 995 (Toll Free) |
| General Enquiries | +64 9975 9426 (Charges Apply) |
| Call from any country | +613 9645 5999 (Charges Apply) |
| Baggage Services | 0800 700 730 |
Jetstar Airways is a well known and reliable airlines company that offers airlines services across New Zealand, Australia, Asia and the Pacific. The company manages to fly more than 4000 flights per week to over 75 places across the Australia, New Zealand, Asia and the Pacific. Jetstar Airways has its headquarters in Melbourne, Australia. It is a subsidiary of Qantas and is a part of its dual service strategy.
Jetstar was started by Qantas as its low-cost subsidiary in the year 2003. The airlines offer both the business class and economy class passenger services to the customers. Qantas Airways offers premium services to the passengers while the Jetstar offers the low-cost economy services.
Jetstar commenced its operations on December 1, 2005, and started flight services between Sydney, Australia, and Christchurch in New Zealand. The airlines now run over 50 weekly international flights between Sydney, Melbourne, Gold Coast in Australia and Auckland, Christchurch Wellington, Queenstown in New Zealand.
The company started its operations in New Zealand on June 10, 2009, and it has now 20 percent of the market share in the domestic market with more than 2000 weekly flights. It has a fleet of nine Airbus A320s and five Bombardier Q300s in New Zealand which supports both the domestic and international operations.
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Ways to Contact Jetstar Customer Service
If you are looking to contact the Jetstar customer service, you can contact their customer services agents in a number of ways. The customer service executives try their best to address your queries and resolve your complaints at the right time. These are the various communication channels through which you can reach them easily.
- Visit the Help section on the Jetstar homepage
- Visit the Jetstar Contact us page.
- Call on the Jetstar phone number customer service 0800 800 995 and +64 9975 9426.
- Contact by email at care@jetstar.com
- Check-in via Facebook, Twitter, and YouTube.
- Visit their office at PO Box 14081, Christchurch New Zealand 8030
For more details, you can visit the Jetstar’s main site.
Jetstar Airways Official Address
Jetstar provides fast and reliable customer care services in Australia and New Zealand. If you are not comfortable with online procedure, you can write a letter and post it to the following address.
Postal Address for Customer care: PO Box 14081, Christchurch, New Zealand 8030
Official Address in Australia: Jetstar Airways, 79 Victoria Parade, Collingwood, Melbourne, Australia.
Jetstar Services Enquiry
If you want to inquire anything about the Jetstar services you can call on the Jetstar phone number customer service. You can use this Jetstar customer service updated phone number, 0800 800 995, in order to contact their customer care representatives for a quick and reliable solution to your queries or complaints.
Customer service agent will provide you the best solution for your query as soon as they receive your call. Also, they will forward your call to the respective departments like the internet, mobile network, and fixed line telephone services.
Jetstar Operating Hours (2018)
To enquire about the services offered by Jetstar, you can call them in their operating hours to get in touch with their representatives in order to get details regarding their services.
You can contact the Jetstar customer service between the below working hours.
- For general queries Call on +64 9975 9426 or 0800 800 995 Monday to Sunday (24 hours)
- For Queries and Complaints: Call on +64 9975 9426 from Monday to Sunday (24 hours)
Jetstar New Zealand Services
Flight Bookings: Jetstar offers the online flight booking services. You only need to visit the official website of Jetstar and click on the Flights tab on the top Menu. Select the required number of seats, and enter the name of the cities of departure and destination. Then choose the date on which you want to book a flight for departure and return.
Flights: Jetstar offers the flight services across New Zealand, Australia, Asia and the Pacific. The airlines offer the business class and economy class flights at competitive prices. You can easily book any domestic or international flight from the website itself.
Holiday Deals: Jetstar also provides the holiday deals to customers. You can visit the official website and click on the Packages tab to check the current holiday deals. Choose the package that seems most relevant to you and get ready for the best holiday experience with Jetstar services.
Hotel Bookings: You can easily book a hotel for your stay from the Jetstar website. Click on the Hotels tab on the top menu on the Jetstar official website to check the best deals for hotel bookings in the country you want to visit.
Car Rental: Jetstar also provides the car rental bookings on its official website. You need to click on the cars tab on the top menu to book a car on rent in New Zealand and Australia. You can search for a car on rent by entering the location in the search bar and choosing the date and time.
Travel Insurance: Your journey is secure with Jetstar. It offers travel insurance to cover any risks associated with domestic and international flights. Jetstar provides domestic cover, international cover and mature age cover for its passengers. Click on the Insurance tab on the top menu on the official website to check the travel insurance plans, their benefits and frequently asked questions.
Complaint or Feedback
Jetstar offers fast and reliable services to its customers and addresses their queries in time. However, you can contact them if you are not satisfied with their services. You can also provide a feedback to the customer service department if you like the services of Jetstar. Here are the options you can use to contact the Jetstar customer service representatives.
Online: You can contact the customer service representatives anytime under the ‘help’ section or ‘contact us’ section on the Jetstar official website. Just type the related keyword that best represents your query or complaint and click on the search to check out the multiple options available. For example, you can change or cancel a booking, make a new booking, file a complaint, etc.
Live Chat: Click on the Customer Service tab on the ‘Contact Us’ page for a live chat with the customer service representatives. Click on Live chat in the ‘Customer Service’ tab under the Complaints and Compliments section to chat. If you find it difficult to reach the contact us tab, you can directly open the help section to chat with the customer service representatives.
Jetstar Phone Number Customer Service: Call anytime on the 24 hours customer service 2018 numbers 0800 800 995 and +64 9975 9426 for instant help on all types of customer related issues. If you are in New Zealand and want to call from a landline number, call on 0800 800 995 as it is a toll-free number.
If you want to call from a mobile phone, then you can call on +64 9975 9426 which is not a toll-free number, and you may be charged as per your tariff plan. The Jetstar customer service representatives are ready to address your queries and complaints 24 hours a day and 7 days a week. Make sure you have all the details of your query so that they can assist you better.
Post: You can also write your concern in writing to the Jetstar postal address. This is not the fast way, and it is not recommended for quick inquiries and complaints. However, you can write a letter to the Jetstar New Zealand office as mentioned below.
PO Box 14081,
Christchurch,
New Zealand 8030
You can also give your feedback to the company by any of the above mentioned ways.
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Jetstar FAQs
How Many Passengers Qualify For A Group Booking And How To Get A Discount?
There must be a minimum of 10 passengers travelling on at least one flight to qualify for a group booking.
Group fares are not discounted and are priced more than the interest rates. However, group fares have many other benefits such as:
- Flexible payment timelines
- Unlimited and free name changes
- Free standard sea selection
- The baggage of 20 kg included
- Pooled baggage allowance
- Exclusive and dedicated support
What Are The IDs Needed For A Check-In?
For domestic: All passengers are required to provide identification acceptable to the company. It also includes children and infants. Passport, driver’s license, company issues identification, student ID an original or certified copy of your birth and Medicare card (for children under high school age travelling with their parent or guardian) are acceptable only if they are current and not expired.
If you are in a school/ student group and unable to present these documents, you can contact the Group Reservations team who may be able to suggest an acceptable alternative. For baggage enquiries, you can call on 0800 700 730.
For international: Passengers who are travelling internationally must have their valid passport for the check-in. Also, it is the passenger’s responsibility to have appropriate travel documentation and entry permits such as Visas at all times. Children travelling with an adult must have their passport or should be registered in either of the parent’s passport.
If you are travelling to the States, make sure you have supplied JQ with all passengers’ full name and date of birth information before departure. Also, obtain your ESTA/ electronic Visa at least 72 hours before travel. You can call the toll-free number 0800 800 995 for any general enquires.
How Can I Pay For My Jetstar Flight?
FareShare: With FareShare, you can book group travel and split the cost between passengers. This can be used in both Australia and New Zealand for flight and flight related products. A non-refundable $5 fee applies per individual group. You can’t use a gift card or voucher for fareshare charge or share of the booking. If you put your flights on hold, you can make a payment by any of the methods. This is the best and recommended method.
Credit, debit or charge card: Jetstar accepts international Visa, MasterCard, Diners Club, UnionPay, JCB and UATP cards. American Express will be available if your first flight is operated by Jetstar Airways or Jetstar Asia or Jetstar Japan. If you are an Australian resident, you can pay with a Jetstar MasterCard or Jetstar Platinum MasterCard to avoid booking and service fee.
Jetstar voucher and gift card: Jetstar vouchers can be sued for full payment or half. However, these vouchers can be used once only. No booking or service fees in applied in this. If you have a remaining balance, you can pay it on the website. You can also use gift cards to make purchases and pay the remaining amount on the site.
PayPal and POLi: you will be redirected to PayPal website if you choose to make a payment with PayPal. If you pay using POLi, your payment details will be automatically entered into the relevant fields when you log in to your online banking. No booking and service fee applies for this.
On all the flights, you will need a credit card to buy food and drinks. Also, you can pre-purchase meals, snacks or In-flight meal deal.
Jetstar Contact via Social Media
Jetstar allows you to interact with their representatives through various social media channels. You can contact Jetstar customer care representatives via different social media channels such as:
You can post your query on the Jetstar social media channels, but it is not the best way to get a quick response. It is the best to contact the Jetstar customer service updated numbers +64 9975 9426 or 0800 800 995 to get a fast and reliable response to your complaint or query.
