Orcon Contact Phone Numbers & Customer Service

Orcon New Zealand Contact Numbers

Orcon Limited is a telecommunications company of New Zealand. If you want to get in touch with its customer care executives, here you can find all the important and relevant Orcon Contact Numbers New Zealand.

If you want to know more about Orcon and its services, visit their official contact us page.

You will also find the company’s address and telephone numbers of every department for customer service requirements.

Orcon New Zealand Customer Services Number List

Orcon Services	New Zealand Contact Number
Tech Support	0800 13 14 15 opt. 1
Move House	0800 13 14 15 opt. 2
Collections	0800 13 30 30
From overseas	+64 9 929 0408

 

Orcon Limited is a telecommunications company that provides power and broadband services and was founded in 1996. Its headquarters are in Auckland, New Zealand. The company has 300+ employees. It also had 5% share of the fixed-line market in 2013. The company’s products include telephony, internet connectivity and hosting.

The company started with selling early-model mobile phones and the accessories. As the demand increases, the company includes PC upgrade and repair services as well. Then, by 1996 the company started selling computer accessories to both home users and small business owners. In the start, the company only focused on skilled and technically minded customers. Orcon group commenced as an ISP with three dial-in 33.6k modems in 1997. And in 2002, the company became an ISP in the residential market. In March 2008, Orcon also became the first ISP to provide ADSL+ commercially.

Orcon was the first retailer to provide fibre as part of UFB. Orcon delivers the telecommunications over fibre in partnership with another internet service provider, Watchdog Corporation Ltd. In June 2013, the company launched a smartphone app named Genius Go. It allows the users to make and receive local landline calls to the home phone via their smartphone from anywhere in the world.

On 12 June 2007, a state-owned telecommunications company named Kordia purchased Orcon. But now, the company is owned by Vocus Group. The key person of the company is Mark Callander.

Ways to Contact Orcon Customer Services

If you are having any trouble with the services of Orcon and want to inquire about the services, you can contact the company right away. There are various ways by which you can get in touch with the company.

Here is a list of ways by which you can contact Orcon customer care services in New Zealand.

1. You can get on a live chat.
2. You can contact them via email.
3. You can write a letter and post it to their postal address.
4. You can submit your query by filling an online form.
5. You can also contact them via social media channels.
6. Visit the Orcon contact us page.

If you want any information about Orcon, you can visit the company’s official website.

Orcon New Zealand Office Address

If you want to write to the company, here is the address.

Postal Address:

Orcon

PO Box 302362

North Harbour

Auckland

Courier deliveries:

Level 2, 1 The Strand

Takapuna, Auckland 0622

New Zealand

Orcon New Zealand Services 2018

Orcon mobile service: Orcon provides mobile services and great plans on good rates. You can also make one plan for your mobile and broadband. You will get one easy bill which will be easy to manage. There are many benefits of Orcon mobile services. You can enjoy the benefits of prepaid mobiles and be billed on monthly Orcon invoice. There are various online tools can help you manage your account. You have to register on the official website and enjoy the benefits of changing your plan, viewing your usage etc. You can also purchase add-ons and get additional benefits. You will get extra calls, data and roaming by these add-ons. Also, it is very easy to set up Orcon SIM, and you can easily port your number from other company.  Visit the official website of the company to have a look at all the great mobile deals. You can also contact the company by calling them on their updated customer service number.

Orcon Power: the company has great power plans also with really great prices. You can also get $150 off on your first bill. You can also combine your bills and manage your bills efficiently. If you by your due date, you can also get 10% off your base power plan. They have two power plans: Low user plan and standard user plan. Low user plan will suit you if your household has one or two people living in energy- efficient home and standard user plan has a lower charge per kWh but a higher daily charge. It will suit larger households who use more electricity. If you use more than 9,000 kWh of power, standard user plan will suit you.

Orcon also gives services if you are moving your house. Call the company or email them and they will take care of your connection for you.

Orcon Homeline: Orcon provides great landline deals also. The starting price is $5 a month. You can have great deals on national and international calling. Voicemail and call waiting is for $4 a month. Static IP and wiring insurances are $10 and $3 respectively. You can sign up now for amazing deals and packs.

Orcon New Zealand Updated Contact Numbers 2018

If you need technical support for any of the service provided by the company, you can call on 0800 13 14 15 opt. 1

If you are moving houses, let the company know on 0800 13 14 15 opt.2. The company will move your connection to your new house. You can also email the company on movehouse@team.orcon.net.nz.

For collections, you may call on 0800 13 30 30.

If you are calling from overseas, you can call on +64 9 929 0408.

If you want to sign up for Orcon or upgrade your plan, give a call to the company on 0800 56 46 87.

You can contact the company via email also.

For any general queries, email the company on info@email.orcon.net.nz.

For technical queries, you can either contact the company by phone or email on support@email.orcon.net.nz.

If you have any billing query, email the company on bills@email.orocn.net.nz.

You can also contact the company if you have any media query. Email them on mediaenqueries@vocusgroup.co.nz.

But don’t forget to add all the details in the email like account number and phone number.

You can also log in to My Orcon account online and manage your account from there.

If you want to get in touch with Orcon business, the numbers are:

• Freephone – 0800 19 19 19
• International – +64 9 444 4474
• Fax number – 0800 19 99 99

If you want to get hosting services, you can all iSERVE on 0800 144 737. If you like the services of Kiwi Web Host, you can call on 0800 143 636. For more information, visit their business page.

You can visit their customer support page and find information about your billing, account, power, network status etc. you can also send a message to the company regarding any service.

Download their My Orcon App so that you can use keep track of your usage, make payments and many more things. You can download the app from the app store or Google Play.

Orcon Operating Hours (2018)

You can call Orcon in their operating hours to get in touch with their customer service executives to resolve your queries.

The operating hours are:

Account teams:

Monday to Friday (9 am to 7 pm)

Weekends (10 am to 5 pm)

Public holidays (10 am to 5 pm)

Technical team:

Monday to Friday (8 am to 10 pm)

Saturday (8 am to 8 pm)

Sunday (10 am to 8 pm)

Easter Saturday and public holidays (10 am to 8 pm)

For moving houses:

                Monday to Friday (8 am to 9 pm)

Complaint or Feedback

 

Complaint

The company wishes to provide the best service for its customers. However, if you are not satisfied with the services of the company, you can always raise a complaint. The company will try its best to fix and resolve the issue as soon as possible. You can submit the complaint by various ways. You can email them by visiting the company’s contact us page and filling out the details in the contact form.

You can give a call to the company on 0800 13 14 15 and submit your complaint there.

The company will try to solve the issue after the complaint, but if you are still not satisfied, you can file a written complaint. The postal address is:

Written Complaints

Orcon

P O Box 302362

North Harbour

Auckland

After the written complaint, the company will get in touch with you within five working days.

Feedback

You can also leave feedback by visiting the company’s contact us page. Fill out the contact form and select the issue to be feedback.

Orcon Contact via Social Media

You can even contact Orcon customer care executives through social media. Here are the links to their social media accounts.

1. Facebook
2. Twitter

You can now contact Orcon by the updated numbers mentioned above or by connecting with them through these social media channels.