Flip Contact Phone Numbers & Customer Service

Flip New Zealand Contact Numbers

Flip is a telecom company in New Zealand which provides broadband and mobile services. Here you can find the relevant Flip Contact Numbers New Zealand for getting in touch with their customer care executives.

You can also visit the official contact us page of Flip to get more information and contact details regarding its services.

Here, you will get the local address and direct telephone number of different departments for related customer service requirements.

Flip New Zealand Customer Services Number List

Flip was launched by CallPlus in 2012. It is a low-cost ISP for the residential market. It provides phone, calling, and mobile and advanced connectivity services. CallPlus has been a part of Vocus Group since 2012. Flip wishes to give the best services to its customers. The company offers mobile and broadband services throughout New Zealand. It is a part of Vocus Group which is the third largest telecommunications company in New Zealand.

The company believes in giving the best, and it has the lowest priced broadband in New Zealand. But, cheap doesn’t mean it has slow speed. The broadband speed of flip is pretty good. It outperforms a number of big broadband providers of New Zealand in terms of ADSL broadband performance. They also have VDSL broadband service which gives more speed to the users. So, it is not only priced off but also high-speed New Zealand broadband.

They also the best customer service and they provide self-service support platform. It is very easy to use and also spontaneous. In addition to this, they have a great customer care service team as well. They are just a phone call away. They have the same internet access as other networks but these some points makes it better than any other network.

Ways to Contact Flip Customer Services

If you are facing any issues with Flip’s services, then you can contact the company right away. You can get in contact with them through different communication channels that are provided by them.

Listed here are some of the ways by which you can get in touch with the Flip customer services in New Zealand:

1. You can chat with the company online.
2. You can call the company on their updated customer care number.
3. You can email the company.
4. You can fill submit a request form by visiting their website.
5. Check-in via Facebook, Twitter, and YouTube.
6. Visit Flip Contact Us

For more details, you can also visit the Flip’s main site.

Flip New Zealand Services 2018

Broadband services: Flip provides exceptional broadband services. You can have broadband and homeline both or naked broadband with no homeline service. Broadband and homeline option has three further plans. The first one is for $59.95, and it offers 100GB ADSL broadband monthly. If you want unlimited ADSL broadband, Flip has it for $74 per month. You can also opt for unlimited VDSL broadband service for $79.95 per month. If you want only broadband services, you have three options to select from. You can get 100GB ADSL data for $54.95 per month. ADSL unlimited data is for $69 per month. You can also get VDSL unlimited data for $74.95 per month only. VDSL is the fastest of all.

Mobile services: Flip has many calling packs also. You can get unlimited national calling for $5. This offer free landline to landline calling anywhere in New Zealand. The next plan is for $15, and you will get 500 minutes, and you call to any mobile in New Zealand. Flip also offers three international calling packs. The first pack offers 10 hours of calling for $10 per month to Australia, Canada, China, Hong Kong, India, Ireland, Korea, South Korea, USA and UK. The next plan offers 100 hours calling for only $15 per month to top 20 international destinations. The third pack is for $25 per month, and it offers 100 hours to spend on top 50 international destinations. You can visit the website for these international destinations. Also, they have voicemail, call divert, call waiting and caller id for $5 only.

You can also get two great value adds by flip. Flip offers free national calling for one hour at a time which then costs 20 cents per minute. The other plan is free 60 carry over minutes. If you have left with minutes from last month, they can get carried over to next month, and they do not expire for one year. You can use this to call 85 destinations including New Zealand phone numbers.

Why Flip?

• The flip has a reliable network. The company has invested millions in building their infrastructure to give their customers solid and fast broadband.
• Prices at Flip are lower than other service providers. They provide great deals to their customers on national and international calling.
• You can ask for online support anytime. They will assist you and resolve your issues quickly. They also have the self-service support system, and it is equally good.
• Flip also has no contract plans. If you don’t want any long-time commitment, then flip is the one for you.
• The company provides various calling options across New Zealand, and you have many options and deals to select from. There calling packs and prices are exceptional and lower than any other broadband service provider.
• Flip also has unlimited data plans, so you don’t have to worry about the limit of your data.
• If you are worried that your data has not exhausted and the month is soon going to be over, flip has the perfect plan for you. With Flip, leftover data can be carried over to next month, and you can use your unlimited data for a year.
• A support centre in New Zealand handles all the queries. You can contact the company easily. You can email the company, live-chat with them or connect with them via social media. They will be there to help you.

Flip New Zealand Updated Contact Numbers 2018

If you want to join Flip, you have to contact their sales team. The sales team number is 0800 60 SALES (0800 60 72 53). You can also chat with the company by visiting their contact us page.

You can also join online at any time, and it will take less than 10 minutes.

If you want to contact the support centre of the company, you can call on 0800 60 TECH (0800 60 8324). You can also visit their support centre page and get your queries answered there. You can also chat with the company online.

If you are calling from overseas, you can call on +64 9 973 7860.

You can also contact the company by sending an email. Their email address is support@flip.co.nz, and they will get back to you as soon as possible.

Flip Operating Hours (2018)

You can make a call to the company in their operating hours to get in touch with their representatives to solve any query related to their service.

If you want to call the company’s Sales team, their working hours are 8 am to 9 pm. You can call them any day of the week. If you want to join flip, you can call this number as well.

If you want to get in touch with the technical team of the company, you can call between 10 am to 7 pm. They are also present at every day of the week.

If you want to contact them via Social media, they are available on weekdays only, i.e. Monday to Friday from 10 am to 7 pm. You can message them on their social media accounts, and they will get back to you within the operating hours.    

Complaint or Feedback

If you would like to register a complaint, there are various ways you can contact the company.

1. You can call on 0800 60 8324 and register your complaint through the phone. They are available from 10 am to 7 pm every day.
2. You can email the company.
3. If you would like to write your complaint, you can send it to the following address.

Flip Customer Service Team

PO Box 108-109

Symonds Street

Auckland 1010

After your complaint, the company will try to resolve your issue within 10 working days. If the company does not solve your complaint, you can contact the third party. You can contact TDRS, disputes Tribunal, The Commerce Commission, The Ministry of Consumer Affairs and Citizens Advice Bureau.

Flip would love to hear about your experience with the company, so make sure to leave feedback on their website.

Flip Contact via Social Media

You can also contact the customer care executives of Flip by different social media channels. All the links to their social media are listed below.

1. Twitter
2. Facebook
3. YouTube

You can contact Flip New Zealand through any of the social media or by calling on the updated numbers provided above.