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Amazon New Zealand Contact Numbers 2018
Amazon is an online retailer in New Zealand. Here you can find all the important and updated Amazon Contact numbers New Zealand if you want to get in touch with their representatives.
You can also visit the official contact us page of Amazon to get more information and details regarding its products and services.
In fact, in this article, you will get the local address and direct telephone number of different departments for related customer service requirements.
Amazon New Zealand Updated Customer Service Phone Number List
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Amazon Services |
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Phone Number |
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Customer Service |
0800 262 966 |
Amazon is an online retailer for men, women and kids clothing. It was founded in 1990 by Steve Alach. The company is headquartered in Auckland, New Zealand.
Amazon offers clothing, accessories, wetsuits and snow clothing for men and women; clothing, footwear, accessories and wetsuits for boys and girls; and skate and skate and surf hardware products.
It has more than 25 stores across the country and over 300 staff members. It has stores in Auckland, Tauranga, New Plymouth, Napier, Palmerston North, Wellington, Nelson, Christchurch, Dunedin and Queenstown.
Amazon is a subsidiary of Billabong International Limited. Billabong purchased it in 2006. Billabong is an Australian surfing wholesaler and retailer. Partnership with this successful internationally established organization has made Amazon the leading New Zealand street, and beach inspired retail chain.
Amazon is New Zealand’s largest surf retailer according to Billabong, and the company aims to become the best surf/skate/fashion retailer in the world. It also promises to provide the exceptional customer service and provide you with the best brands and latest styles.
Ways to Contact Amazon Customer Service New Zealand
There are various ways by which you can get in touch with the Amazon’s customer service team if you are having any trouble with the services of the company. Listed below are some of the ways.
- Contact them via phone.
- Write to them and post it to their postal address.
- You can email the company.
- You can find a store near you.
- By visiting their social media channels.
- Visit the contact us page of Amazon.
If you want to know more about the Amazon’s services and products, visit the official website.
Amazon Customer Service New Zealand Address
You can also visit the store to check out their latest collections. The Auckland store address is:
S273 Westfield Shopping Centre,
219 Don McKinnon Drive
Albany
Auckland 0632, New Zealand
Amazon New Zealand Services 2018
Amazon has a wide range of products and services to its customers. Here are some of the services:
Latest fashion and brands: Amazon has hundreds of brands you can choose from. Also, it provides the latest fashion and trends for men, women and kids. You will get famous brands like Adidas, Billabong, Converse, Element, Vans and many more. Amazon offers high-quality products for skating and surfing.
Wish list: You can also make a wish list if you don’t wish to buy now. Add the selected products to your wish list, and your collection will be saved. You can buy whenever you want. Visit the website now to add your favorites to the wish list.
Size chart: Now you don’t have to worry about the size issues while shopping online. Amazon has a size chart from where you can easily find your size. You can get the size of clothing and footwear for men, women and kids.
Buy now and pay later: Amazon also has an option of paying through LayBuy. It spreads the total cost over 6 automatic weekly payments so that you can buy the product if you are short of money and pay later. The best part is it is interest-free.
 Return and exchange: With Amazon, you can quickly return or exchange any product if you are not satisfied with it. The return and exchange policy is quite simple, and you can also get the refund within 1-5 business days as long as you return the article as it is delivered to you. You can also return or exchange by visiting a local store if you have used a payment method other than LayBuy.
Newsletters: You can also receive newsletters for men and women so that you can keep up with latest trends and styles. Visit the website now to subscribe to the newsletters.
Gifts and offers: You also get various gift cards and promotional offers from time to time. You can subscribe to get the notification for sale and offers.
Check order: You can easily check the status of your order. You need order number, order email and billing postcode and you can see the order status. You can track your order even if you are not a registered user.
Returns and Exchange
If you are not happy with the product delivered to you, you can return it to the company within 15 days (in the same condition in which it is delivered to you).
Steps:
- Complete the return form. If you don’t have the form, get it here.
- Pack all the items along with the return from in secure packaging. You can also reuse the original packaging.
- After that, send the parcel to the following address:
- Amazon Surf Online Returns
- 63A Apollo Drive
- Albany, Auckland 0632
Once they received the parcel, they will inspect the goods and send you a confirmation email of the refund and how it will be processed. Most probably, the refund will reflect in your bank account within 1-5 business days. If you want an update on the return, you can contact Amazon’s customer service.
Returns and exchanges to the local store
You can also return the product to your nearest Amazon store. If you prefer this method, you can go to any of the stores nationwide. Simply go to the local Amazon Surf store with a copy of your order confirmation email or packing slip but make sure all the items are in original and unworn condition with tags. You can easily find a nearby store by visiting the website.
If you have placed the online transaction using Laybuy payment method, you can only return the product to the Online Returns Warehouse and not in a store.
Faulty and damaged product returns
If you receive a faulty and damaged parcel, you can contact the customer service team to arrange a return postage label.
Payments
Amazon provides different modes of payments. You can make a payment by any of the following methods.
Debit or credit card: Amazon accepts all the major credit cards including Visa, Master Card, American Express and Q Card. Your credit card will be charged once your entire order has shipped from the warehouse.
PayPal: You can also pay using PayPal. Select PayPal as your payment method at the time of checkout.
LayBuy: You can also pay using LayBuy. It lets you receive your online purchase now, and you can pay for it later. It spreads the total cost of your order over 6 weekly automatic payments. To use this payment method, you need a valid New Zealand debit or credit card, and you must be over 18 years of age and a New Zealand resident. To pay using LayBuy, you have to select LayBuy as your payment method at the time of checkout. You will, then, redirected to LayBuy. Proceed by registering or logging in to your LayBuy account. Now, your order will be processed, and payment schedule will be established.
Amazon Customer Support New Zealand Updated Contact Numbers 2018
If you want to contact the customer service centre, you can call on 0800 AMAZON (0800 262 966). You can also email them at luv@amazonsurf.co.nz or visit the website to fill the contact form, and they will get back to you as soon as possible.
The customer service is available on weekdays, i.e. Monday to Friday from 9 am to 5 pm.
This number is toll-free, so the calls on this number will be free of cost.
Complaint or Feedback
Amazon endeavors to give the best services to its customers. But, if you have any complaint or query regarding any of the product or service, you can contact the customer service centre right away. Amazon always welcomes your comments, suggestion and feedback. You can get in touch with the team by calling their customer service representative or writing a letter to the company. You can visit the website and fill the contact form and submit your feedback. You can also call the customer service number 0800 AMAZON on the updated Amazon customer service phone number New Zealand. You can also send an email to the company on luv@amazonsurf.co.nz for feedback, suggestions, complaints and queries. You can also visit the company’s website and fill their contact form.
Make sure to provide all the details so that the company can contact you back and resolve your issue by improving its services.
Amazon Contact via Social Media
You can also connect with the Amazon customer service team by different social media channels. The links to their social media accounts are given below.
Now, you can contact the company by visiting their social media channels or by calling them on their updated Amazon contact number New Zealand.
