Bank of New Zealand Contact Numbers
Bank of New Zealand offers a full range of banking, financial and saving services to its customers. If you want to know about this bank, you can visit the official contact us page of the bank.
Here, you will find all the important and updated contact numbers of Bank of New Zealand if you want to get in touch with their executives.
Also, you will get the local address and direct telephone number of different departments of the bank.
Bank of New Zealand Customer Services Number List
|
Bank of New Zealand Services |
New Zealand contact numbers |
|
Customer care |
0800 275 269 |
|
Telephone banking |
0800 24 00 00 |
|
From abroad |
+64 4 931 8209 |
Bank of New Zealand (BNZ) offers a variety of financial services including retail, institutional and business banking and is one of the largest banks in New Zealand. It was founded on 2 July 1861. The headquarters of the bank are in Auckland, New Zealand. The first office was opened in Auckland in 1861. In 1992, National Australia Bank purchased BNZ.
In 2010, BNZ became the first bank to become carbon neutral in New Zealand. They have taken the initiative to reduce emissions through greater energy and vehicle efficiency. The construction of three energy-efficient buildings was the most visible aspect of the initiative. The one building out of the three was tagged the “the greenest building in the land”, and it also received three Five Green Stars awards.
Ways to Contact Bank of New Zealand Customer Services
If you are facing any trouble with the bank’s services, you can contact it right away. There are many ways by which you can get in touch with the bank. Listed below are some of the ways.
- You can call the bank on their updated customer care number.
- You can email the bank.
- You can have face-to-face chat with the executive by finding a store near you.
- You can check-in to their social media accounts.
- You can also write to the company.
- Even, you can visit the company’s contact us page.
If you want any more information, you can visit the bank’s official website.
Bank of New Zealand Office Address
If you wish to write to the bank’s executives, their postal address is:
BNZ
Private Bag 390806
Wellington Mail Centre
Lower Hutt 5045
But, keep in mind that this address is for correspondence only and the bank do not accept deposits on this address.
Bank of New Zealand Services 2018
The bank offers three primary functions:
Retail banking: BNZ offers a range of products in retail banking which includes savings and investments, credit cards, home loans, personal loans, insurance, international and migrant banking. You can do banking using telephone and internet banking or by visiting a nearby store.
Business: Business banking of BNZ provides a wide range of services for small, medium and large businesses. The services of this banking include investments, loans and finance, transactional bank accounts, card and payment, insurance and international banking services. BNZ has specialized staff, and they also provide banking in Agribusiness, medical, professional and property.
Institutional: BNZ also provides services for large corporates, financial institutions and government entities. These include primary industries; manufacturing and retailing; utilities; telecommunications; property; local government; health and education.
Why BNZ?
- The bank promises to listen to its customers carefully and helps you in every needed step. They help you in making the right choices and promote your business to grow.
- The services of the bank are quite reliable. They provide fast and effective service so that you can do banking the right way.
- The bank candidly explains everything so that you manage your money easily and make it grow.
- The bank understands your needs and recommends accordingly. They offer you the products and services that give you the best value.
- The bank promises to be honest and straight up with you at all times.
- The bank will fix things according to your needs f they are the one who stuffed them up.
- Apart from banking, the bank also supports various communities through volunteering and partnerships. The bank does the banking in a sustainable way and protects the environment. They also sponsor many charities and organization.
Bank of New Zealand Updated Contact Numbers 2018
If you want to contact the company for any general enquiries, you can call on the 0800 275 269. You may use this number for all the services, products and even feedback. If you are calling from overseas, the number is +64 4 931 8209.
If you have lost or stolen any debit/credit card, EFTPOS; NetGuard cards or tokens; or any mobile devices, you can call on 0800 735 901. If you have suspected fraud, you can call on the same number. The overseas number is +64 4 473 5901.
Business contact numbers-
If you are looking for advice regarding your start-up business, you can give a call to the business specialist of the bank on 0800 269 763. If your business is small or having turnover up to $1 million and you need help, you can call on the same number.
If you want a partner for a medium to large business with a turnover over $1 million you can find a BNZ partner by visiting the site or give a call on 0800 273 916.
For any agricultural and farming businesses, you can either find a BNZ agribusiness specialist or call on 0800 273 916.
If you have a problem with internet banking for your business, you can call on 0800 269 4242(0800 BNZ IB4B). If you are calling from overseas, the number is +64 4 931 8234.
If you seek any help from merchant helpdesk regarding sales and support for businesses accepting payments, call on 0800 737 774.
For telephone banking, give a call on 0800 24 00 00. From overseas, you can call on +64 4 924 2424.
If you have BNZ travel insurance and you have an emergency on your trip, call on +64 9 525 0190.
For non-emergency cases and while overseas, call on +64 4 901 7234.
For making a claim, you can call on 0800 269 872.
If you have any query related to BNZ life insurance, call on 0800 808 648. From abroad, you may call on +64 4 474 9702.
If you are facing any issue with your premiercare insurance, the phone number is 0800 808 618. If you are calling from overseas, then you must call on +64 9 985 0103.
If your vehicle broke down and you need a roadside rescue, you can call the bank’s service if you have supreme cover vehicle insurance. The number is 0800 269 767. For collections, call on 0800 66 55 60.
Bank of New Zealand Operating Hours (2018)
General enquiries– Monday to Friday (8 am to 8 pm)
Saturday, Sunday and on public holidays (9 am to 6 pm)
Internet banking for business– Monday to Friday (7 am to 7 pm)
Merchant helpdesk– Monday to Friday (8 am to 5 pm)
Telephone banking, BNZ travel insurance and roadside rescue– 24*7 (including public holidays)
BNZ life insurance– Monday to Friday (8 am to 6 pm)
Premiercare insurance– Monday to Friday (8 am to 8 pm)
Saturday and Sunday (9 am to 6 pm) and closed on New Year’s and Christmas.
Collections- Monday to Friday (8 am to 6 pm)
Complaint or Feedback
The bank endeavors to give the best services to its customers. But, if you are not satisfied with the company’s services or any product, don’t hesitate in making a complaint. The company positively takes your complaints and feedback so that they can improve and could deliver the best services to their customers. These are the ways by which you can give feedback or make a complaint.
Email: You can give feedback or make a complaint by sending an email to the bank by filling the feedback form on the website.
Call them: If you want to call them to make a complaint, the number is 0800 788 999, and from overseas, you can call on +64 9 9249241.
If you want to give feedback, give a call on 0800 275 269. You can call the bank between 8 am to 8 pm on weekdays, and 9 am to 6 pm on weekends and public holidays.
Visit the store: You can visit the nearest BNZ store and have a chat with the store manager and register your complaint there.
Write to the bank: You can also write to the bank. Their postal address is:
BNZ Resolve
PO Box 995
Shortland Street
Auckland 1140 Institutional
If you are not satisfied with the bank’s services and your complaint is not resolved by the bank, you can contact Banking Ombudsman Scheme.
BNZ Contact – Bank of New Zealand via Social Media
You can also get in touch with the bank by connecting with them via social media accounts. The links to all their social media accounts are listed below:
You can contact the bank either by these social media channels or by calling them on their updated customer care number.
