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Compass New Zealand Contact Numbers 2018
Compass is a multinational technology company. If you want to know more about the company and its services, you can visit the official contact us page of Compass New Zealand.
You can find important updated contact numbers of Compass New Zealand here if you want to contact the company.
You can also find local address and contact numbers of various departments for customer service requirements.
Compass New Zealand Updated Customer Service Phone Number List
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Compass Services |
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Compass Phone Number |
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Residential Sales |
0800 648 888 |
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Residential Support |
0800 640 840 |
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Business Sales |
0800 640 640 |
Compass Communications Ltd. is an internet provider in New Zealand. The company was founded in 1995.
The company provides services for both residential and business customers in rural areas. It offers flexible mobile, broadband and phone, national and international calling bundle, naked broadband, VDSL, ADSL, fibre, online backup and many more services. You can visit the company’s website to know more about its services.
The company is headquartered in Auckland, and the key people of the company are Karim Hussona, Paul Carter, Steve McCarthy and Dave Spicer.
Ways to Contact Compass Customer Service Centre New Zealand
You can contact Compass in various ways. Listed below are some of the ways:
- Contact them via phone on the updated Compass contact number.
- You can email the company.
- Write to them and post it to their postal address.
- Visit the contact us page of Compass.
If you want to know more about the Compass’s services and products, visit the official website.
Compass Customer Service Centre New Zealand Address
You can also visit the company’s head office in Auckland. Head office address of Compass is:
Compass House
162 Grafton Road,
Grafton,
Auckland 1140,
New Zealand
Compass New Zealand Services 2018
Residential Services
Broadband plans: Compass has a wide range of broadband plans and they aim to give the best available internet connection at your home. They wish to provide a fast and reliable network to their customers. They have Fibre, VDSL and ADSL broadband network. You can also opt for the prepaid broadband plan. They have the best reasonably priced Fibre plans. They have four plans: Fibre 30, Fibre 100, Fibre 200 and Fibre Max. In Fibre 30, you will get a 30Mbps download speed for $68.95 per month. In Fibre 100, you will get 100Mbps download speed for $74.95 per month. This plan is best for streaming Netflix and YouTube. If you are a gaming fan, you can select Fibre 200 which offers 200Mbps download speed and is priced at $94.95 monthly. Then, there is Fibre Max which is the fastest residential internet in New Zealand. It is for $109.95 per month.
Family Filter: If you are worried about how much time your kids are spending on the internet, Compass has a solution for this. Compass has excellent filter service named CyberGuardian. With this, you can block harmful and inappropriate online content. You can also set the time when they can be accessed and using advanced options you can set a restriction time also. Compass uses leading technology and is very secure. Your history is also not tracked or stored.
Mobile Plans: Compass has great mobile plans which have great package rates to call Australia and New Zealand. You can select from three packs. The first plan is for $34 per month, and it offers 350 minutes to NZ and Australia and 1GB data for a 12-month contract. The $54 pack has unlimited minutes and data to NZ & Australia and 2.5GB of data. It is also a 12-month contract. The last Compass super pack is for $74 per month, and it has unlimited minutes and texts. It also offers 5GB of data in a 12-month contract.
Moving House: If you are moving your connection, let the company, and they will sort out your connection for you. Log in to your my Compass account and send a support request to the customer care team. Make sure to give your contact details, current home address, new home address and moving date. You can also call Compass customer service centre if you want any information about its services.
Business Services
The company also provides complete calling and data solutions to many business customers across New Zealand. It delivers fast broadband and best call quality for voice calls. They have a variety of business grade internet options to provide the fastest and reliable connection. You can also get one complete package for your phones, lines, and internet and call management system. Cloud PBX can also be very helpful for your business. It is a hosted phone solution that provides affordable and reliable phone system that delivers high quality calls over one network. Cloud PBS has a range of features that you can manage via the Compass customer portal. It also provides fully managed services including software, hardware and helpdesk services. You can customize your services according to your need and prices. It will reduce risk, and it comes with added security. The company has experienced technicians and engineers that give you uncompromised service and reliable network.    Â
Benefits:
- You will get the advantage of high-level service so that you can keep up with fast-moving business.
- Compass gives you reliable and secure network. Also, they regularly monitor and maintain their infrastructure.
- They can provide every service you need and can give you one invoice too.
- You can save money by existing services of Compass.
Payments
The company offers a variety of payment option. You can make a payment by one of the following methods.
Direct debit: You can make the payment through direct debit. This method will automatically deduct the amount from the bank each month, so you don’t have to pay every month. To pay by this method, you have to download the direct debit authority. Send the form to the company after filling it.
Credit card: If you would like to pay through your credit card, you have to log in to the Compass Portal and pay there by filling your credit card details. You can also call Compass support desk and tell your credit card to the representatives. If you wish to pay each month automatically using the credit card, you have to fill credit card authority and give it to the company.
Redeem a Cashpak: You can also purchase a Cashpak top up voucher from the nearest Compass retailer and then log in to your Compass portal to redeem it. These vouchers are available for $10, $25, $50 and $100 and there is a payment fee also.
Internet Banking: You can transfer to Compass Communications Limited, and the account number is 06-0103-0330774-13. Don’t forget to include your Compass account number as a reference so that the payment is credited to your account.
By mail: You can send a cheque to the following address:
Compass Communications
PO Box 2533
Shortland Street
Auckland 1140
Compass Customer Support New Zealand Updated Contact Numbers 2018
To contact residential sales, you can contact the number 0800 648 888. If you would like to send an email, the email id is Retention&Sales@compass.net.nz.
If you need residential support, residential billing, business support and Compass tech support, you can call on 07800 640 840 from landline and 09 965 2280 from mobile. The email id for residential support is customersupport@compass.net.nz.
If you have a business sale query, you may call on 0800 640 640 or email on businesssales@compass.net.nz.
If you want to send an email for business support, you can send on Businesssupport@compass.net.nz. If you are calling after the operating hours, the number is 09 965 4514.
Fax number of Compass Communications Ltd. is 64 9 965 2270.
Compass New Zealand Operating Hours (2018)
Residential Sales: Monday to Friday (8 am to 6 pm)
Residential
support:
Compass Tech support- Monday to Friday (8 am to 8 pm)
Weekends and public holidays (9 am to 5:30)
General account queries- Monday to Friday (8:30 am to 5:30 pm)
Residential billing: Monday to Friday (8:30 am to 5:30 pm)
Business Sales: Monday to Friday (8 am to 5:30 pm)
Business Support: Monday to Friday (8 am to 6 pm)
Complaint or Feedback
You can submit a support request via My Compass if you are a customer.
Email your complaint at Complaints@Compass.net.nz.
Call the Compass phone number 0800 640 840.
You can also send written complaints to the following address:
Complaints Officer,
Compass Communications,
PO Box 2533,
Shortland Street,
Auckland 1140
Your complaints will be resolved as quickly as possible, and you will also receive a confirmation within 2 working days. The company will provide you with a reference number for your complaint. And the company will try to resolve the complaint within 10 working days.
You can also fill an enquiry form, and the company will get back to you.
Compass Contact via Social Media
You can also contact the company by following them on their social media channels. The links to their social media accounts are given below.
Now, you can contact the company by visiting their social media channels or by calling them on their updated Compass contact number New Zealand.
