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Kiwibank Contact Numbers
Kiwibank Limited is a subsidiary of New Zealand Post Limited that provides banking and financial services. Â If you want to know more about this bank, you can visit its official contact us page.
Here, you will find all the relevant and updated contact numbers of Kiwibank if you want to get in touch with the bank.
Also, you can find the local address and direct telephone number of different departments of the bank.
Kiwibank New Zealand Customer Services Number List
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Kiwibank services |
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New Zealand contact numbers |
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For general enquiries |
0800 113 355 |
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From overseas |
+64 4 473 11 33 |
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For business customers |
0800 601 601 |
Kiwibank Limited is a subsidiary of New Zealand post and is wholly owned by it. The bank provides some of its financial and banking services through PostShops. The bank was founded in May 2001 by former New Zealand Prime Minister Jim Bolger. The bank is headquartered in Wellington, New Zealand.
The bank focuses on lower fees and best services. Because of which, it had higher customer-satisfaction ratings than the four large Australian-owned trading banks in 2007. The company reported a record after-tax profit of $21.2 million in June 2011 and $79 million by the June 2012.
In 2016, New Zealand Post sold 25 percent of Kiwibank to the New Zealand Superannuation Fund and 22 percent to the Accident Compensation Corporation.
The bank has also won some awards for offering the best value across their range of products in 2006, 2007, 2008, 2009, 2010 and 2012 by Sunday Star Times or Cannex banking awards. The bank was also awarded as New Zealand’s most trusted bank at the Reader’s Digest Trusted Brand Awards from 2006 to 2017. It was also the bank of the year in 2009 and 2010. The Kiwi Wealth Scheme was also awarded People’s Choice Award.
Ways to Contact Kiwibank New Zealand Customer Services
If you want to avail bank’s services or you are having any trouble with any of the service, you can contact the bank right away. There are many ways you can contact the bank. Listed below are few.
- You can get on a live chat with the bank.
- You can have a talk with on the phone.
- You can email the bank.
- You can check-in to their social media channels.
- You can write to the bank.
- You can visit the nearby branch and have a face-to-face chat with the executive. Find a branch
- You can visit the bank’s contact us
For more information, visit the bank’s main website.
Kiwibank New Zealand Office Address
If you want to post a letter to the bank, their postal address is:
Kiwibank Limited
Private Bag 39888
Wellington Mail Centre
Lower Hutt 5045
Kiwibank New Zealand Services 2018
Kiwibank endeavors to give the best services to its customers. The primary business of the bank includes personal banking, business banking, KiwiSaver and other wealth services.
Personal banking: Personal banking includes home loans, personal loans, credit cards, everyday accounts, savings accounts, KiwiSaver, insurance products and investment services. Kiwibank has a great life and living insurances that will benefit both you and your family. Have a look at all the insurances by visiting the bank’s website.
Kiwi wealth KiwiSaver scheme is a very good option in banking. You can invest now and enjoy the future with this investment. It is 100% Kiwi-owned and is managed by a team of specialists. If you are a Kiwibank customer, you can see KiwiSaver account balance in your Kiwibank internet banking along with other accounts. Your money is fully secured with KiwiSaver as every fund is responsibly invested. You can visit the website for more information about KiwiSaver.
Business banking: The services of business banking include lending, cheque accounts, credit cards, investments, merchant services, insurance and payment services. The bank can help your business in many ways. Kiwibank has digital tools and services that will help you to do business from anywhere you want and at any time. You can do electronic transactions for free using your business transactional account and do internet banking at a low monthly fee. You can easily get the accounts and services you need for your business every day from Kiwibank.
International services: this includes international money transfers, foreign exchange and foreign currency accounts and travelers cheques. Kiwibank offers few ways to send money overseas, but it depends on how fast you need to address the money. You can receive the money from anywhere in the world. If you are business and regularly trade overseas, the bank will help you in mitigating risks, and you can efficiently manage your business in other currencies. The bank can also assist in exporting and importing goods.
If you have a query related to the product and service of the bank, you can call on their updated customer care number.
Kiwibank New Zealand Updated Contact Numbers 2018
Visit the bank’s website to get on a live chat with the customer care executives. You can also visit the FAQs section of the bank and get your queries solved.
For general enquiries and phone banking, you can call on 0800 113 355. The overseas number for the same is +64 4 473 11 33, and fax number is 04 462 7922.
If you would like to contact the business team of the bank, you may call on 0800 601 601. If you are calling from abroad, you should call on +6 4 803 1646. The fax number is 04 460 9117, and you can also email the bank for any business query on business.banking@kiwibank.co.nz.
If your credit card is stolen or lost, you can inform the bank on 0800 521 521 and from the overseas call on +64 4 473 11 33.
If you want to talk to personal loan team of the bank, you can call on 0800 549 454, and for online applications, the number is 0800 588 002.
For any home loan query, you may call on 0800 000 654. The overseas for home loans is +64 4 803 1649.
To contact the international team of the bank regarding international payments and foreign currency accounts, call on 0800 222 490 and +64 4 460 9290 from abroad.
To have a chat with insurance team, call on 0800 222 491, and the overseas number is +64 4 463 2199.
If you want to contact the Kiwi Wealth team, call on 0800 427 384 and if you are calling from abroad, call on +64 4 494 6079.
If you receive any suspicious mail, forward it to suspicious.email@kiwibank.co.nz.
Kiwibank New Zealand Operating Hours (2018)
Should you need the assistance of the bank’s executives, get in touch with them during their working hours.
The operating hours are:
General queries and phone banking-
Monday to Friday (7 am to 9 pm)
Saturday and Sunday (8 am to 4:30 pm)
Business team hours-
Monday to Friday (8 am to 6 pm)
Credit cards-
Monday to Friday (7 am to 9 pm)
Saturday and Sunday (8 am to 4:30 pm)
Personal loans-
Monday to Friday (8 am to 7 pm)
Saturday and Sunday (8:30 am to 5 pm)
Home loans-
Monday to Friday (8 am to 6 pm)
International payments and foreign currency accounts-
Monday to Friday (8:30 am to 5 pm)
Insurance-
Monday to Friday (8:30 am to 6 pm)
KiwiSaver-
Monday to Friday (8 am to 5 pm)
Complaint or Feedback
Complaint
The bank wishes to give the best services to its customers, but if you are not satisfied with the services, the bank wants to listen to your complaints and suggestions so that they improve further in the future. You can register your bank by one of the following ways.
- Visit the bank’s website and fill an online feedback form.
- Visit a nearby branch and talk to one of a representative there.
- Talk to customer care executive by calling on their updated customer care number.
- Fill the complaint form which is available at your local Kiwibank.
The bank will investigate thoroughly and try to resolve your complaint within five business days. If you think your complaint is not solved, you can write to the Complaints Manager of the bank.
If you are still not satisfied, you can contact the Banking Ombudsman. It resolves issues between customers and banks. The contact number is 0800 805 950, and the overseas number is +64 4 915 0400. You can email them too on help@bankomb.org.nz. If you to write to them, their postal address is-
Freepost 218002
P O Box 25327
Featherston Street
Wellington 6146
Feedback
The bank would love to hear your compliments too so they can continue providing the best services. Fill the feedback form to give feedback.
Contact Kiwibank New Zealand via Social Media
You can also contact the bank by following them on their social media channel. The links to their social media channel are given below.
Now, you can contact the bank by visiting their social media channels or by calling them in their updated customer care number.
