NZ Post Contact Phone Number & Customer Service

New Zealand Post Contact Numbers

New Zealand Post provides postal service in New Zealand. If you want to get in touch with its representatives, here you will find all the important and updated contact numbers of the company.

If you want more information about New Zealand post, visit its official contact us page.

Also, in this article, you can also find the local address and direct telephone number of different departments of the enterprise.

New Zealand Post Customer Services Number List

New Zealand Post is a state-owned enterprise headquartered in Wellington, New Zealand. It was founded on 1 April 1987. It provides postal services throughout the country.

In 1987, a government agency named New Zealand post office provided postal services in the country, but it suffered a massive loss in its first year. After the loss, the government broke up the company in three corporations: the postal service firm New Zealand Post Limited, the savings bank Post Office Bank Limited, and the telecommunications company Telecom New Zealand Limited.

New Zealand Post Limited remains a state-owned enterprise, and it turned the losses of previous year into $72 million profit in the first year.

New Zealand post decides the stamp design and stamp production. In 2014, it collaborated with Air New Zealand to issue a stamp for the airline’s 75th anniversary. Apart from the mail business, it is also into banking and digital solutions. The key people of the post are Jane Taylor, David Walsh and John van Woerkom.

  Ways to Contact New Zealand Post Customer Services

There are many ways by which you can get in touch with the company if you are having any trouble with its services. Listed below are some of the ways.

1. You can call the company by calling them on their customer care number.
2. You can send an email.
3. You can write to the company and post it to their office address.
4. Check-in to their social media channels.
5. Visit New Zealand Post’s contact us

For any more information, visit the main site.

New Zealand Post Office Address

If you have any complaint regarding the services of NZ Post including damaged items, redirections, holds, disputed delivery items, you can write to the company at the following address.

New Zealand Post

National Contact Centre

Private bag 208038

Highbrook

Auckland 2161

New Zealand Post Services 2018

New Zealand post offers exceptional parcel delivering services for both personal and business purpose.

Personal: New Zealand post delivers a variety of services. You can have your parcel delivered according to your needs. If you cannot be home during the delivery, the company can leave a parcel on your suggested place without any signatures. If you do not want the parcel to be delivered to your home, you can pick from any parcel collect location. The New Zealand Post has over 260 locations nationwide. You can pick your parcel when it suits you. You also have the options of redirecting your mail and holding your mail. Your mail will be safe with the company. You can also change your details and its simple you can choose any organization. You can also track your parcel by using the parcel sending range and find out when it will reach you. The website even has the option of buying postage online and finding your postcode.

New Zealand Post has also started new delivering options. This includes parcel leave, parcel redirect and delivery instructions. In parcel leave, the delivery team will leave your parcel at the exact spot specified by you on your property. You can opt for ‘parcel leave once’ or ‘parcel leave ongoing.’ In parcel leave, once, NZ Post will leave your package at your home for specific delivery and in parcel leave ongoing, you can set up an ongoing parcel leave authority for all parcels addressed to people at the address specified. You need not sign the parcel. You can also redirect your parcel and deliver it to another address within 75 km. But, it shouldn’t have left the depot. Log in to your NZ Post account to use the services of parcel redirect and parcel collect.

Business: New Zealand Post will also help your business to flourish. They have products and services for small, medium and large scale businesses. They have got various sending options to suit every need of the customers. You can select from nationwide delivery, express delivery, global delivery or non-urgent delivery. The company offers three services: Parcel leave, Parcel redirect and Parcel collect. In parcel leave, your customer can choose whether they want their parcel to be left in a safe place or they will be there to sign for it. Using parcel redirect service, your customer can change the address of delivery, and you don’t have to worry about it. New Zealand Post will handle everything. If your customers are busy and cannot receive the parcel, they can collect it later from any nearby location. Visit the business page of the website to fill a business form and let NZ Post know about your business, and they will work out what is best for your business.  Or, you can always call their updated customer care number and talk to a business specialist.

Tools: New Zealand Post has a variety of tools that can help you send and receive parcels, locate the PostShops and Kiwibank store and find postage rates. You can track your domestic and international parcels. You can check New Zealand postal addresses, rural delivery, postcode and PO Boxes by using Address and Postcode Finder. You will also be rewarded for the parcels you send through New Zealand Post. Read more about ParcelRewards on the website. If you want to find a PostShop, Kiwibank, PO Box lobby or posting box, you can easily find them using PostShop/Kiwibank Locator. You can also find out the cost of sending a parcel within the New Zealand or the world by using the tool Rate Finder.

New Zealand Post Updated Contact Numbers 2018

If you have any general query like damaged items, redirections, holds disputed delivery items and general business enquiries, contact on 0800 501 501. From outside the NZ, call on +64 9 367 9710.

For enquiries related to CourierPost, call on 0800 COURIER (0800 268 743). If you are overseas, you may call on +64 9 367 9710.

You can also write a letter to the New Zealand Post regarding any CourierPost enquiry. Their postal address is-

CourierPost

Private bag 208038

Highbrook

Auckland 2161

If you have any international courier enquiry, you can contact the company on 0800 73 63 53 and +64 9 367 9710 from overseas.

For any Prezzy Cards query, call on 0800 450 509. You can also send an email to customerenquiries@prezzycard.co.nz.

For the collection of stamp and coins, call 0800 STAMPS (0800 782677) or +64 6 349 1234. The fax number is +64 6 345 7120. If you to send an email, their email address is collectables@nzpost.co.nz. The company will revert to your email by 5 pm of next day.

For media enquiries, you can either write to the company or email at mediar@nzpost.co.nz.  If you want to write, their postal address is:

New Zealand Post

National Contact Centre

Private Bag 208038

Highbrook

Auckland 2161.

New Zealand Post Operating Hours (2018)

If you want to talk to the representatives of New Zealand post, you must contact them during their working hours.

The operating hours are:

Monday to Friday (8 am to 5:30 pm)

Saturday (9 am to 12 pm)

NZ Post contact – Complaint or Feedback

New Zealand Post endeavors to give the best services to its customers. But, if you have any complaint or query regarding any of the product or service, you can contact the company right away. New Zealand Post always welcomes your comments, suggestion and feedback. You can contact the company by calling their customer service representative or writing a letter to the company. You can visit the website and fill the feedback form and submit your feedback. You can also call the New Zealand Post on their updated customer service number.

You can also make a complaint by visiting their Questions/Assistance page. First, select the option whether you want to provide feedback or make a complaint. You can also ask about any product or service here. Then, select the service or product you want to complain about. Lastly, fill in your details and send it to the company.

Make sure to provide all the details so that the company can contact you back and resolve your issue by improving its services.

Contact New Zealand Post via Social Media

You can also contact New Zealand Post by connecting with them via social media accounts. The links to all their social media accounts are listed below:

1. Facebook
2. Twitter
3. LinkedIn
4. Instagram

You can contact them either by these social media channels or by calling them on their updated customer care number.